Agicap
Agicap

Product Knowledge Manager (Global) H/F

Join Agicap as a Product Knowledge Manager (Global). In this key role, you will be the product expert for a specific Agicap product line, providing training and documentation to business teams, tackling product and tech issues, and managing projects to enhance user value. You will be a vital link between customer success, sales, and product/tech teams. Candidates should have a degree from a top engineering or business school, be fluent in English and one other language, have experience in a tech environment, and possess strong communication and teamwork skills.

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Permanent contract
Lyon
A few days at home
Salary: €38K to 42K
Education: Master's Degree
Key missions

En tant qu'expert produit, fournir une formation et une documentation de qualité sur le produit aux équipes commerciales.

En tant que support produit, résoudre les problèmes techniques et de produit soulevés par les équipes commerciales.

En tant que chef de projet, gérer des projets visant à permettre aux utilisateurs de tirer davantage de valeur du produit.

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Agicap
Agicap

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Questions and answers about the job

The position

Job description

Product Knowledge Managers are product experts on an Agicap product line. Your goal is to make sure that the users are getting the most value from the product. The PKM leverage 3 missions to reach this goal : support,knowledge & project. 

  • As a product expert, you will provide top notch product training and documentations to the business teams so they can better leverage all the product capabilities.

  • As a product support, you will be able to tackle any product & tech issues raised by the business teams that prevent our customer to use its full potential.

  • As a project manager, you will handle projects that will enable the users to get more value from the product.

Your role is key in our organization as a pivot between customer success, sales and product / tech teams.

Preferred experience

  • You are graduated from a top engineering or business school

  • You are fluent in, at least, English and one of the following languages : French, Italian, German or Spanish

  • You are customer, problem and impact oriented

  • You have a first experience in a tech environment

  • You demonstrate methodological rigor

  • You have a strong team spirit and have experience working with CS, sales, tech, PM, marketing teams

  • You are an excellent communicator and are able to share your vision

  • You are ambitious and the startup mindset attracts you

Recruitment process

  • Phone interview with Théo, Talent Acquisition Partner.

  • 1st Round with Romain, Head of Product Knowledge & Support

  • 2nd Round practical case with Chloé, Lead Product Knowledge & Support.

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