"Our Digital Factory is a unique digital & innovation laboratory serving 100M+ guests and 5,500 hotels across 110 countries. The ambition? Provide personalized, memorable & sustainable experiences."
Accor Tech & Digital
In 2021, we created a Digital Factory to accelerate our digital transformation by always putting guests and data at the heart of everything we do.
Now called the Digital & Business Factory, this department is responsible for designing, building and delivering innovative digital products and services for our customers, the staff who welcome them and the owners of our hotels, while generating maximum business value for the company.
To do so, we rely on strong principles and values as pillars of our operating model:
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a customer orientation above all,
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a transparent technology for users,
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effective, efficient, and value-creating solutions,
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passionate talents.
Why joining the Digital & Business Factory?
The Digital & Business Factory is a unique hub spanning across 110 countries.
We assume a pivotal role in Accor's global technology strategy and in fostering a culture of innovation throughout the organization.
Within the Group, the Digital & Business Factory serves as a laboratory for new work methodologies, including:
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an innovation unit dedicated to long-term projects. Our teams have to be aware of emerging trends and evolving needs, so they can always be at the forefront and surpass themselves.
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the expertise of our intrapreneurs, internal project managers, responsible for developing and overseeing in-house projects.
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the testing and learning of cutting-edge technologies through Proof of Concepts (POCs).
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employee development through training and knowledge-sharing sessions.
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collaborations with industry-leading partners.
We adopt a continuous improvement approach to reduce the impact of digital technology on the environment in as many projects as possible.
And you? What’s your impact?
“We are emotion builders. We reinvent the hospitality of tomorrow: personalized, memorable and durable. We dare, we care. ”
Alix Boulnois - Chief Digital Officer
Expertise
2000 talents with product management, UX design, engineering, architecture, data & e-commerce expertise(s) collaborate to address our business challenges around these main areas:
Distribution & Hotels Services: Build the most comprehensive & scalable distribution ecosystem to bring incremental revenue to hotels and provide them with product and services easing their daily operations.
E-commerce: Build a powerful Booking platform ALL.com for more seamless and direct bookings, as well as powerful Accor brand booking websites to further personalize the experience and drive even more conversion.
Loyalty: Offer a unique Loyalty program, rewarding our guests during their stays, and beyond thanks to our wide network of partners.
Contact Centers: Offer the possibility for our guests to book any hotel, anywhere, anytime, while being a powerful revenue booster to manage direct reservation calls with an unmatched know-how on Luxury Segment.
Data: Harness the power of Data to enable data driven decision making throughout the organization.
User experience & innovation: Imagine, design and create digital products that delight and engage users while generating value for Accor.
Value & Delivery transformation: Support our collective in its transformation towards more agile practices in order to provide maximum value to the Group and adopt the best delivery standards for our digital assets.
Backend
Node.js
100%Python
100%Java
100%Kafka
100%Kotlin
100%Architecture micro-services
100%Dynamo DB
100%AWS Lambda
100%
Frontend
Vue.js
100%Nuxt.js
100%Angular
100%
Devops
Amazon S3
100%Serverless
100%Terraform
100%Amazon CloudFront
100%Amazon Route 53
100%Amazon API Gateway
100%AWS
100%Azure Devops
100%Sagemaker
100%
Organization and work style
The Digital & Business Factory has a unique organization: open, agile, and efficient.
It is also an “employee experience hub” where HR innovations are tested. We foster a benevolent approach, prioritizing the personal and professional development of the teams. This environment encourages innovation and intuition without imposing a defined vision.
JOMOs
"Joy Of Missing out": Every Wednesday, dedicate your time to focus on your delivery and personal development.
TGIF meetings
“Thank God it's Friday!”: A regular townhall to discuss and share our vision and projects.
Digital Coffee
A regular e-meeting to talk and share with the Leadership Team.
Mood Survey
Regular engagement survey to collect teams’ mood & feedbacks, ending up in a tangible action plan.
Presentation
Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 3,200 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality.
At Accor, we place people at the heart of what we do, creating emotion for our guests, positive impact and nurturing passion for service and achievement beyond limits.
Our playground is more than 45 brands from luxury to economy with 5,500 hotels, 10,000+ restaurants serving 100 million customers.
Dare to impact the world!
What they are looking for
We are looking for bright minds, bold pioneers, and change makers. At Accor, we envision the future of hospitality as a fusion of extraordinary experiences, cutting-edge solutions, and, above all, human values:
BE ALL YOU ARE Our culture is inclusive. Work, do what you love, and live in an environment that suits you.
GROW & CREATE YOUR PATH We love revealing and empowering you, to let you invent your own future. Cultivate your curiosity and be the adventurer of your career.
WORK WITH PURPOSE We take care of the world that surrounds us. Our mission is human, essential: to bring cultures together, open windows on the world, and provide unforgettable experiences, day after day.
ENJOY & FEEL VALUED We recognize and value your commitment. Live an experience like no other, in a group that takes care of you.
Good to know
Joining Accor’s Tech & Digital teams, you can expect:
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International Playground: immerse yourself in an international environment, surrounded by people who share your passion for tech, travel, and leisure.
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Direct Impact: take on challenges that will directly impact business. Think tech in a greener way.
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Continuous Growth: be part of a company where your development is a daily journey (tailored Talent Management cycle, career paths, tech training platform and certifications, hackathons, tech communities and more!)
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ALL Heartists Program: benefit from exclusive hotel discounts, flash offers and even more advantages with our partner brands.
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Flexible Work Options: work from everywhere, whether it is from home, our offices, or even our hotels and coworking spaces.
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Attractive Facilities in our Headquarters: enjoy collaborative workspaces, a company restaurant, concierge services, and recreational areas for play and sports.