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Customer service specialist France

Job summary
Permanent contract
Salary: €34K to 38K
Starting date: June 30, 2024
Occasional remote
Experience: > 1 year
Education: BAC+3
Skills & expertise
Generated content

La Vie™
La Vie™

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The position

Job description

Let’s be honest, La Vie’s plant-based lardons, bacon & ham are WAY too delicious to keep to ourselves. This is why we decided to bring more joy and love to a maximum of customer in all the shops in France 🤩

In order to pamper our French customers in Retail, we need YOU!

Your missions are the following:

  1. Providing rapid & quality customer service: confirm orders, deal with claims for transport issues, order issues & volume issues

  2. Invoicing & cash collection: create invoices in our ERP, solve invoice issues within 2 days, and cash collection in collaboration with finance in case of litigation

  3. Build strong client relationships by keeping a regular warm contact and proactive approach

  4. Respond to customer KPIs & compare with own data ; contest penalties and claims

  5. Smoothen the client start: make sure we have the relevant data with sales, provide extra care to first orders

  6. Become a EDI key user

Preferred experience

  • You have a minimum of 1 years of experience in order management and invoicing.

  • You are very confortable with numbers and Excel !

  • You love pampering your clients and go the extra mile with your swift & qualitative service

  • You are strong in building relationships

  • You know how to keep your cool in stressful situations

  • You have outstanding communication and problem-solving skills

  • You thrive in a fast-moving startup environment!

  • You are Fluent in French and English

Recruitment process

You will have a first video call with HR and a second interview with your future manager, Gabrielle, followed by a business case!

You were kicking ass in those rounds AND your former N+1s reconfirmed to us what a catch you are? AWESOME! 😃 → Welcome to the final round in our office with some bacon tasting and a meetup with our founders!

What makes La Vie unique?

🌱 Impact: We exist to put a happy end to animal-intensive farming. Waking up every day to save pigs and tons of CO2 is pretty darn cool.

🚀 Unique adventure: Our vision is to become by 2040 the largest pork brand on Earth… Without hurting a fly! We’ll achieve this vision and tackle all the challenges on the way in what will surely be your craziest professional experience.

💙 People: Everyone at La Vie is passionate, smart, and good-vibe. It’s pretty unique to feel you are only surrounded by people who truly care.

🌎 International environment: English-speaking and various nationalities.

👩🏻‍🔬 R&D + Innovation: expect to learn a lot and eat a lot of samples!

🤩 Trust: respect and transparency from everyone.

💡Opportunities to learn and Grow: training, learning lunch, regular Q&A sessions with our leadership, honest discussions about our company KPIs, monthly feedback sessions

♡ Values that brings us together : #Exemplary #Ambition #Together #Sunny


💰 A fair & competitive salary package with equity 🥼 Benefiz insurance 🚲 50% Navigo OR the equivalent in green mobility 🏝 Holidays: 10 days RTT in addition to the legal 25 days for long term contract CDI 🍌 🍎 🍇 🍊 Healthy snacks 👨🏻‍💻 IT tools of your choice from BackMarket 🥗 Pocket-friendly veggie lunch by Foodles!

La Vie is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
If you are passionate about plant-based innovation, have a successful sales track record in the food manufacturing sector, and are ready to make a significant impact in the European market, we invite you to apply for this exciting opportunity at La Vie.

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