Who are we? 🏡

Selling or buying a home is complex, uncertain, and time-consuming. More than 20% of transactions fall through and sellers have an average of 6 counterparties to manage. Today, homeowners are trapped in their homes as moving feels overly complicated and stressful.

Zefir empowers European homeowners to break free and confidently move forward by making the home-selling and buying process fast, simple, and certain. We've secured €25M+ in funding from Sequoia Capital, the early investor behind tech powerhouses like Apple, Google, LinkedIn, Instagram, and WhatsApp.

Missions 📣

You will play a key role in reaching 4x growth in 2023 by owning the most critical system in the company, at the heart of our client activation, conversion and retention.

This is an exciting opportunity to join a well-funded company, at a stage where product-market fit is confirmed but full market potential is still largely untouched : the next step is to make sure all key business components are ready for massive scale.

We’re looking for an entrepreneurial profile, willing to get her/his hands dirty during the set-up phase, but most importantly at ease with fast growth journeys and with the potential & experience to absorb & structure rapid scaling.

You will be reporting to the Growth Lead but with a transverse scope across Ops, Sales, Customer Success, Tech and Portfolio managers. You will work alongside seasoned teammates who did the journey in some of the most successful start-ups and are keen to do it again, while capitalizing on their previous XP to do even better.

Responsibilities 🙌

Global owner of our client communications, cross-channel and cross-teams

Cover the full user journey and coordinate all client-facing teams (Ops, Sales, Growth, Customer Success, Tech & Product, Portfolio managers, etc) to build a consistent communication strategy.

Optimize the performance of all communications to ensure the right message is pushed at the right moment with the right channel to the right clients, and that communications are aligned with our identity & brand values.

In charge of maximizing mid-funnel conversion rate

Define CRM strategy & roadmap to deliver business targets

Maximize CRM’s contribution to growth by optimizing lead activation through nurturing

Segment our user base to maximize the ROI and/or engagement of each campaign

Responsible for the scalability of CRM stack

Own our CRM stack, from data centralization to marketing automation, striving to keep it simple, efficient and scalable.

Re-examine our current tools (eg Hubspot), determine which are the best to meet each team’s requirements and lead implementation, supported by the Tech team.

Build & maintain the governance, processes, documentation & alerts to ensure reliability, robustness, scalability & client centricity in our CRM workflows

Build data analytics for CRM (with the support of our data team), combining user-centric KPIs in addition to campaign-centric KPIs.

Preferred Experience ✅

Able to go back & forth between strategy & implementation, from helicopter-view to attention to details

Successful track-record (>6-8y) of leveraging CRM to deliver ambitious business targets (eg MRR, conversion rates, etc)

Proven experience in setting up, migrating and/or managing CRM & emailing tools (we use Hubspot but it could be others : Braze, Salesforce, Mailchimp, etc)

Highly analytical, rigorous and data-driven, you’re at ease talking with Data & Tech teams

Self-driven, at ease with a fast-paced and challenging environment and results-oriented : you’ll go through the door or the window to move the needle

Humble & eager to test, take chances, adapt & grow, personally and professionally

Perfectly fluent in both English and French (we work in English)

Bonus: Experience in product management, data analytics or business intelligence

Recruitment process 🤓

Screening with Sybille - Talent Acquisition (30’)

Technical interview with Constance - Growth Lead (45’)

Behavioural interview with Remy or Louis - Founder (45’)

Final Assignment with Constance - Growth Lead and Christophe - Product Manager (60’)

Reference call

Offer 🥇

Our values 🔥

Committed Owners

We take responsibility for all aspects of our surroundings, including challenges and successes. We prioritize transparency and open communication. We prioritize the overall mission of our company over individual or team interests and give direct but kind feedback to build trust and respect.

Relentless Builders

We prioritize taking action. We adapt to new information in order to achieve success. We have a growth mindset and believe that we can improve through dedication and determination. We value those who are open to learning and adapting.

Simplicity Advocates

We prioritize clear communication and avoid bureaucracy and unnecessary processes. We use data to inform decision-making. We set verifiable goals and accept probabilities.

👀 If you want to know more about our values, check out the article written by our People & Talent Lead, Déborah here

Perks 🎁

Attractive salary (see our new salary calculator).

Elegant office in the center of Paris (WeWork - 9e).

Remote-friendly environment.

Mac or PC & Fleex for your home setup.

Swile Lunch card with 11€/working day.

Swile Mobility card with 42€/month for your sustainable mobility needs (metro passes, car-pooling, free-service scooters, gas purchases...).

A monthly allowance of 20€ for buying books or subscribing to an audiobook service.

Alan Health insurance & prevoyance (100% covered for team members, partners, and kids).

One team-building day per month (hotel & transport paid for remote workers).

BSPCE (stock-option) for all with a 10-year equity option exercise period.

We are looking forward to hearing from you.

What kind of people work at Zefir? All kinds! Zefir is an equal-opportunity employer that has the awesome opportunity to hire talented teammates from a wide variety of backgrounds and experiences, and we're committed to a work environment of respect and kindness. We're united by Zefir's mission, and we celebrate our unique differences.