Your mission

As Wooclap is expanding, we are recruiting a Customer Success Manager in Brussels to join our Customer Experience team. Your mission will be to support a portfolio of higher education institutions and companies in France, willing to transform their teaching practices thanks to Wooclap. You’ll be their privileged contact at Wooclap and will play a decisive role in helping them to adopt, love and maximise the value they get from our tool.

Your responsibilities

• Become the privileged interlocutor of a portfolio of partners and be available to answer all their questions and solve any obstacle they might face.
• Create and maintain lasting relationships with your contacts.
• Assist our partners in the deployment of the tool and maximise its adoption to achieve their objectives.
• Perform trainings for our users and advise them on best practices to use Wooclap.
• Measure and analyse the performance of the use of the tool and define action plans to ensure user satisfaction and retention.
• Create content (videos, writings…) to help our partner deploy the tool within their institution or to inform them of product updates, for example.
• Ensure our partners renew their contract, and be on the lookout for cross-sell and upsell opportunities.
• Become the spokesperson for our customers internally, with our different teams (technical, marketing, sales and operations), to understand their needs and solve their problems.
• You will be a driving force in providing our partners with an exceptional customer experience!

Conditions and “perks “

• 📍 Location: Brussels (Hybrid in Belgium possible)
• ⏰ Full-time position
• 💰 Compensation commensurate with experience
• 🍽 Meal vouchers
• 🩺 Health insurance (DKV)
• 💻 MacBook Pro & Iphone
• 🎓 150€ Woocredit to buy training material (online courses, books, etc) to keep learning

• 1 to 2 years of experience (internships included)
• You like to understand the challenges and issues of clients, and help them solve them.
• You are recognized for your listening and communication skills, both written and oral. You are able to build a strong bond with people.
• You have good analytical and synthesis skills. You know how to keep things simple.
• You are organised, rigorous and autonomous. You like to take initiatives and test new things while being focused on your priorities.
• You speak French and English fluently (we’re an English-first company). NL is an asset.
• You have an entrepreneurial mindset with an internal drive to hit goals and deadlines. You are not afraid of a fast-paced and ever-changing environment.
• You’re a team player at heart
• You want to join an international team, where you will learn on a daily basis

• 📞 30’ call with Alexandra, our Customer Success Manager Lead
• 📓Business Case with two Customer Success Managers
• 🤝Panel interview with teammates
• 📞15’ call with our Head of People Experience, Anabela
• 📞15’ call with our General Manager, Hélène