In relation with the Customer Operation team and with the supervision of our Customer Support Manager, you will participate in high value-added missions to conquer plants and to support industrial players in the transformation of their operations, while contributing to the Pelico Platform evolution & 360° customer experience.

You will have the opportunity to write a fantastic story about reinventing industrial operations, grow with an early stage startup and join an ambitious team who works in a very good and caring spirit.

Missions 🏆

Integration

• Integrate, setup and customize the service support platform based on the chosen solution
• Assist the team on putting in place automated workflows to streamline processes, increase customer satisfaction and internal productivity

Knowledge base

• Build a Help center to improve self-service of Pelico’s products and services

Customer support

• Work with end-users to diagnose and resolve routine technical issues quickly and efficiently
• Track and document all technical issues and the steps taken to resolution
• Assist the team in building the best customer journey to create the most effective self-service support

What you will learn 📖

• Tons of knowledge in the tech and industrial environment
• How to support teams and clients and work within a SaaS platform context
• Problem-solving skills and autonomy
• Organization skills, time management, and how to provide an excellent support
• Usage of various platforms

About You 👊

• Fluent in French and English
• Experience and/or interest in the tech world
• Startup mindset - ready to learn and adapt quickly
• Passionate, proactive, and involved
• You love multicultural environments

Pelico promotes inclusion and non-discrimination, and acts daily in favor of social mix, gender equality, senior citizens & disability.

Benefits @Pelico💡

• Office location in the center of Paris (75003)
• Remote flexibility
• 100% transportation
• Monthly After works

Our recruitment Process 📣

1. 45 mins HR Screening
2. Peer discussion with Customer Operations Manager
3. References check
4. Offer letter within 48 hours.