Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
As an Senior SAP Basis Engineer at NTT DATA, you are the go-to person for ensuring our clients' critical software applications, such as ErP and Middleware, remain operational. Your day begins with proactively managing, monitoring, and resolving any escalated application-based incidents to restore services swiftly. You will not just react to issues but actively investigate and analyze them to prevent future problems.
Collaborating with clients, team leads, and other stakeholders, you will work independently to resolve highly technical incidents and provide consistent updates on your progress. You will capture all necessary information for immediate resolutions and offer your technical expertise to support our Service desk, Operations Center, and L3 teams, pushing work down where possible to maintain efficiency.

Your role will involve creating and documenting solutions and sharing your vast knowledge with others, ensuring that everyone can learn and grow. You will also manage escalated tickets and incidents, follow through with change implementations, and support disaster recovery efforts. Communication and collaboration will be key as you interface with various teams and clients to maintain seamless operations.

Ensuring that all tasks are completed within SLA time frames, you will be an essential part of our client support system, even acting as emergency support when needed. Your continuous efforts in optimizing processes, identifying automation opportunities, and maintaining a proactive mindset will set you up for success in this fast-paced and dynamic environment.

To thrive in this role, you need to have:

• Deep technical skills in key packaged application technologies such as ErP, Middleware, and other business-critical software.
• Advanced proficiency in change management processes, including planning, monitoring, and executing changes with risk mitigation plans.
• Experience with managing ticketing tools and a track record of effective shift-left work management skills.
• Advanced managed services experience and understanding of IT industry standards for service management.
• Excellent client service orientation and a passion for exceeding expectations.
• Strong written and verbal communication skills, with the ability to work effectively across different cultures and social groups.
• Capability to adapt to changing circumstances and maintain a positive outlook, even in high-pressure scenarios.
• Ability to act as a coach and mentor, providing technical expertise to junior-level engineers and other teams.
• A bachelor’s degree in information technology / computing or equivalent work experience.

Workplace type:

Remote Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.