Customer Success Manager

ABOUT NAMASTAY 🚀🙏🏼

Namastay improves online bookings and payments for hotels  🏨 Through its “one click to your room” technology, the company empowers hotels to offer the best direct booking experience to their guests on their own website.

Namastay is a fast-growing startup at the crossroads of hospitality and technology, providing the best direct booking experience to connect travelers with unique, high-quality accommodations around the world. Our mission is to reconnect hotels with guests, through our “one click to your room” technology, directly on the hotels website.

If you are passionate about customers, tech, project management, and making a positive impact on the travel industry, we encourage you to apply for this exciting opportunity.

Please share and feel free to reach out if you have any questions!

Namastay is looking for a new Customer Success Manager to join its team 🚀🙏🏼

We are looking for a dynamic and ambitious candidate to become a true driver and help us reach our full potential, managing the deployment of Namastay in more & more hotels to change the face of the hospitality world.

MISSIONS 👨‍💻

• Manage our customers’ onboarding experience and set them up for success  🎯

• Maintain contact throughout the onboarding period  🗣

• Collaborate across all teams to create a superior customer experience 🤝

• Continuously handle multiple projects, superior organisation is a must  📅

• Create and improve new onboarding and documentation processes as needed 

• Work closely with the engineering and product teams to troubleshoot any implementation bottlenecks or  issues  🎯

• Manage relationships with customers in Europe and all over the world, and ensure their satisfaction during and after implementation 🏆

As a Customer Success Manager, you own a critical step in the customer journey: the first impression. You will be the orchestrator of the implementation, working with members of the tech and sales teams to give customers the best Namastay experience from the beginning. 

This is why the Customer Success Manager’s main focus is to provide world class customer service while ensuring the customer moves efficiently through the onboarding process, all the while driving value recognition through consultation and guidance during and after implementation.

LOCATION : Paris with flexibility for remote working 📍

START DATE : ASAP 📅

PERKS: Swile card (lunch and transport subsidies), Alan premium healthcare, one night in a partner hotel, fitness and well-being (Classpass)

PREFERRED QUALIFICATIONS  🌟

• Fluency in English & French 🗣

• Previous experience in tech & project management 

• Tight project management skills managing external vendors 

• General understanding of the hospitality industry and their IT environment 🏨

• Project management & communication skills

• Creative and details oriented 🎨

• General knowledge of tech and information technology

NICE TO HAVE  ✨

• Hospitality experience 

• Startup experience