Paris or Nantes | Full-time | GaiaSuite

GaiaSuite is a B2B SaaS platform that helps brands manage their multichannel e-commerce operations: marketplace integration, product data flows, order and return management, and commercial performance.
We support demanding clients in the fashion and luxury industry by simplifying their daily operations and accelerating their digital growth.

Your Mission

You will join our Customer Success & Onboarding team to support a portfolio of strategic clients in their adoption of GaiaSuite. You will be their main point of contact, from onboarding to renewal, with a dual focus: ensuring client satisfaction and identifying growth opportunities (expansion, upsell).

Your Responsibilities

• Manage the onboarding: Gaia Suite & marketplaces setup, and rollout of GaiaSuite for your clients

• Monitor adoption of features (catalog, orders, marketplace integration, reporting, etc.)

• Organize and lead training sessions (remote or on-site)

• Identify optimization areas and provide actionable recommendations

• Collaborate with the tech team to address functional or technical requests

• Detect upsell or cross-sell opportunities and support commercial negotiations as needed

• You have 1 to 3 years of experience in Customer Success, Account Management, or a similar role in a SaaS or e-commerce environment

• You have a proven experience on running an e-commerce business, or working on marketplaces (Amazon, Zalando, Farfetch, …)

• You are able to manage complex accounts and work with diverse stakeholders (tech, business, etc.)

• Ability to multitask, prioritize, and manage time effectively

• You are detail-oriented, customer-focused, and have strong analytical skills

• You are fluent in French and English (Italian or Spanish is a plus)

• You thrive in a demanding but supportive environment where learning is a team effort