🧑‍💻 Why do we need you?

As a Customer Care you have one simple mission: take care of our clients, support and advise them (most of them are HRDs) to ensure that moka.care is their thinking partner about Mental health!

Being a Customer Care at moka is really different from doing it elsewhere, at moka you will:

- Build long-lasting relationships with your high profile clients (People directors)

- Define communication plans: create communication plans at the launch and throughout the partnership

- Advise and Implement Mental Health Roadmaps with your clients to ensure moka.care remains useful and adapted to your clients needs

* Answer all the requests of our customers including the most specific (this happens very often and we have to be creative)

* Design customized solutions in collaboration with the product team and the coach

* Set up and launch workshops about mental health at our clients' sites

- Ensure monthly follow-up of the partnership: monitor all KPIs - analysis, identification of action plans to be implemented to ensure their general satisfaction

- Ensure you generate upsells

- Make sure we renew 100% of our clients.

- Help us build the Customer Care department, as we are still at the beginning of our journey !

📇 You’re the ideal person if:

🚀 Joining us you will

- Participate in an entrepreneurial fast-growing adventure and the possibility of having a huge potential for evolution inside moka.

- See the concrete impact of your efforts each day and participate in nurturing healthy minds to foster healthy organizations

- Grow as a person and learn within a team of great people

- Be trusted: we hire great talents who lead us to the next level

🤩 We’ll take care of you:

💆‍♀️ Access to moka.care: selfcare, individual & group sessions, and the possibility to test the new features in preview

🤝🏻 BSPCE for everyone because each one who joins us helps us to build moka

🏡 Work-life balance: 60% at the office to spend time together and up to 40% remotely (2 days per week or 1 week per month remotely)

🖥 Beautiful office at Bastille with sports gym, rooftop, free coffee, tea, chocolates and fruits

🍽  Swile Meal voucher card of 10€/day (restaurants, groceries and food apps): 55% covered

🏃 Gymlib for sport & wellness allowance

🌴 7-week holiday policy

💻 Mac or windows? You choose. We just want you to feel comfortable.

😍 Great Health insurance: Hoggo

🚇 50% reimbursement of your transport pass: Navigo or Veligo

🎤 Interview process

Our philosophy: a balanced recruitment process. We are looking for exceptional people and we know that it’s important for you to find the right company at the right time of your career.

Recruitment process

- Phone interview 🤳 to understand your carrier plan and your expectations

- Who Interview 🤝  to get to know your background in a deeper way

- A Case study and job focused interview 🧑‍💻 to project yourself in your future day-to-day job

- And finally a Values fit interview 😍 to make sure you’ll feel comfortable at moka

- Offer 🎉 and reverse interview: ask us all the questions that are important for you to make your choice

If needed we organize other informal talks like coffee with the team and you have feedback between each interview.

moka.care is a disability-friendly company.