Account Manager - Enterprise - (F/M)
Modjo

Modjo

Account Manager - Enterprise - (F/M)

Společnost

Modjo

Modjo

  • Artificial Intelligence / Machine Learning, IT / Digital, SaaS / Cloud Services
  • Od 50 do 250 zaměstnanců

Nabídka

Account Manager - Enterprise - (F/M)

Tato pozice byla obsazena!

Who are they?

Modjo is the first European performance platform that drives collective success.

It is a team training tool that uses a speach-to-text intelligence webapp to centralizes, analyzes all external calls and videos of your customer-facing reps. It then enables you to find, comment & share your most valuable insights and allows you to turn your best-practices into scalable teams actions.

Sales reps and account managers can exactly meet their clients needs - and train themselves to become better at their jobs. Marketing teams deliver more relevant messages. Product teams build better products

Modjo’s vision is to unleash the ambition of all European businesses. We are a growing team of over 60 people, helping over 200 clients like BackMarket, Doctolib, Swile, 360learning in France and abroad. 🌎

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Job description

Context of the role :

Modjo is growing fast, with a client portfolio that is evolving over time in volume, in client types (startups, scale-ups, enterprise) and geographies. The account managers at Modjo are committed to creating and delivering the best possible experience to the users.

With our ambition to become #1 in Europe, we have a growing number of entreprise clients and we aim to radically grow their share in our revenue stream.

In this context, we are looking for our first Entreprise Account Manager whose mission will be to deliver a best in class service to our biggest and most strategic clients. You will also be in charge of proactively identifying new sales opportunities within our existing accounts and in their immediate environments. In order to build and maintain a magical customer relationship, you’ll be working in pair with the sales & the product team to unlock our accounts full potential.

Your daily roles to succeed :

- Deployment : Define the implementation roadmap with the client and identify the resources needed to onboard their teams on Modjo and make sure they take the best value from the tool asap.

- Define and implement specific usage standards for enterprise accounts

- Consulting approach : understand client needs/requirements by analyzing their Modjo usage and following-up on their team KPIs in order to provide forward thinking business recommendations and appropriate product/service(s) trainings

- Manage and grow a portfolio of clients: build and foster strong relationships with key stakeholders from each key clients.

- Find your ambassadors and always strive to understand your playground.

- Create trust via regular touchpoints that will help them always improve their use of Modjo.

- Identify new sales opportunities within existing accounts

- Be the voice of the customer within Modjo: coordinate with the product & sales team to provide feedback & request from clients. You have a key role in product evolution & innovation. A lot of new features and business opportunities come from our clients' unexpected use-cases that are mentioned by the AM team. 

Perspectives :

Modjo has healthy and bold growth ambitions and with this comes career perspectives. According to your spikes and drivers, you’ll have the chance to achieve your personal career goals with us and follow a management or expertise track. Whatever the perspective, we expect everyone to participate in the growth of one another. We are here to share, to challenge and to make sure we are all learning. You don’t have to be a manager to coach and share best practices

Here are some required skills to be great at this job :

Working with entreprise clients means facing high-value deals, multiple high-level stakeholders and team dependencies. This requires experience and drive and we need a team player who loves to project management, problem solving and who not afraid to be challenged.

More specifically if :

- You are a people person :  you know how to create trust with any type of stakeholder and are great at sharing good vibes

- You have excellent communication skills : you are straightforward, easy to follow and can onboard anyone with your enthousiasm.

- You have a structured mindset and are rigorous : you know how to follow a process and make it evolve to stay efficient

- You want to work like an entrepreneur : you know how to be autonomous, take initiatives and you have a strong capacity to adapt to any type of situation (rush or slow)

- Full professional proficiency in English and in French

- At least 3 years of experience. We value previous experiences as customer success manager or account managers in a SaaS with high-level B2B clients, account management for entreprise companies (1000+ headcount), consulting, or project management.

Bonus skills & experiences : 

Speaking Spanish or German is a ++

Modjo's benefits :

- European team. French, Spanish, Germans & more

- Office in the heart of Paris

- Flexible 2 days per week remote policy

- Modjo drinks

- A Swile Card (11€) that you can use for lunch

- Alan health insurance

- Improve your languages skills with free access to GlobalExam online courses

We are looking for someone who will thrive and share our values :

- Ownership : Act as if you were CEO. Reliability on your scope is key. You always strive to do your best. We count on each other and believe in each other to succeed.

- Boldness : You set high standards and are not afraid to try new things and take risks. Your ambition sets you apart.

- Team Spirit : You are taking part in a long-term team vision. Curiosity, humility and the ability to give constructive -challenges are key to a culture of excellence and care. We strive to improve together.

- Fun & Serious : unbeatable team when well applied. We love a good laugh.

If you think you fit this description and would share our enthousiasm to work at Modjo, you know what to do 😃

Recruitment process :

  • HR Call (30min)
  • Interview round with Léa (1h)
  • Business Case at home
  • Debrief with Léa (1h)
  • Founder interview with Côme
  • We try our best to showcase the reality of our culture and vision for the role, the team and the company throughout the process. We want to make sure there is a perfect fit both ways, and that Modjo will be the right place for you to thrive.

    Modjo embraces diversity and equal opportunity in a very serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. 

    If you think you fit this description and would share our enthousiasm to work at Modjo, you know what to do 😃

    Modjo

    Modjo

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