Mirakl is the global leader in platform business innovation. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business.

Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.

Mirakl is trusted by 400+ industry-leading businesses worldwide including Macy’s, Decathlon, Best Buy, Airbus, Toyota Material Handling and Sonepar.

Headquartered in Paris and Boston and with offices in 7 countries, Mirakl is recognized as a Great Place to Work company.

Your Impact:

As the Platform Advisory & Customer Success Manager, you will drive the success of Mirakl’s most strategic platforming initiatives across Australia, New Zealand, and Southeast Asia. You will lead, mentor, and develop a team of at least two full-time employees, ensuring Mirakl’s value proposition is delivered at the highest level to C-suite executives and senior stakeholders. By building relevant industry use cases and guiding your team in consultative selling, you will play a pivotal role in shaping Mirakl’s go-to-market strategy and accelerating sales cycles for our clients.

This is a hybrid role in our Sydney, Australia office.

What you will do at Mirakl:

• Lead, manage, and coach a team of at least two full-time employees, providing mentorship, regular feedback, and development opportunities to drive team and individual success in the APAC region.
• Deliver compelling business cases, workshops, analytics, and impactful presentations to C-level prospects, ensuring alignment with strategic sales objectives.
• Guide prospects and clients in deep-diving into marketplace strategy, sharing key operational impacts, and assessing marketplace potential in their business context.
• Manage a portfolio of Retail and Direct-to-Consumer customers, focusing on their successful adoption and utilization of the Mirakl platform.
• Build and nurture relationships with senior stakeholders within client organizations, acting as a trusted strategic advisor and subject matter expert.
• Establish commercial action plans to help clients maximize marketplace performance from development through scale-up.
• Act as a subject matter expert on change management initiatives for clients implementing marketplace models.
• Prepare and present Quarterly Business Reviews to executive stakeholders, outlining performance, opportunities for growth, and potential blockers.
• Share best practices around seller onboarding, management, and optimization strategies.
• Represent the APAC team at select external events and meetings, sharing the Mirakl platform message and acting as a thought leader in the marketplace ecosystem.

What Mirakl is looking for in a Candidate:

• Bachelor’s degree required; advanced degree a plus.
• 7+ years of industry experience in consulting, e-commerce, or strategic roles.
• Demonstrated ability to lead, motivate, and develop high-performing teams.
• Strong analytical and creative problem-solving skills, ideally with experience in financial modeling.
• Excellent business acumen with a strategic mindset and a proven ability to champion change management.
• Outstanding presentation and communication skills, especially in front of high-level executive customers.
• Experience with Direct-to-Consumer eCommerce strategies and marketplace business models is highly valued.
• Highly organized, structured, and proactive, with a proven “can-do / will-do” attitude.
• Ability to adapt to different corporate environments, industries, and cultures, particularly within Australia, New Zealand, and Southeast Asia.
• Willingness to travel within the APAC region (up to 20-30%).

We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a hyper-growth company at the heart of digital transformation for the world’s most forward-thinking organizations, we strongly encourage you to apply to any of our roles, even if you think you’re not an exact match.