Customer experience is important for all companies and we have a passion for it. Global Support Centre (GSC) is a division inside IPSOS, based in Prague and dedicated to monitoring and management of customer experience via mystery shopping and its application.

At this moment we are looking for a person who will support the GSC panel team:

Fieldwork Coordination Alocator with Italian or French – external cooperation

The main goal of this position is to manage Mystery Shopping project´s fieldwork. The Fieldwork Coordination Alocator is responsible for allocating tasks to Mystery Shoppers and building relationships with them for the Ipsos brand.

What will you do:

• Supporting and helping new joining Mystery Shoppers with the Briefing process

• Answering general Mystery Shoppers questions relating to the settings of their profile, payment,etc.

• Building relationship with Mystery Shoppers as far as the Ipsos Brand

• Keeping accurate records: Being able to change survey start date, planned date an due date, pay item and information in CP columns

• Understand project specifications like shopper profile, blackout date, timing and deadlines, etc.

• Keeping project budget in line with quoted hours and direct costs

• Sending / Updating regularly the reports about the FW and the workflow

What we offer:

• Part - time position

• Working in the biggest market research agency in Czech Republic, in dynamic and international environment

• Participation on big local and international projects for key market players (companies from finance, telco, automotive sector…) and opportunity to help them in developing the best customer experience

• Cooperation on developing new area of international business and moving local experience to global context

• Friendly international team

• Active usage of foreign languages

• The possibility of professional and personal development even for graduates

• Interesting financial remuneration, employee benefits (training and courses, Multisport card, team buildings, refreshments at the workplace, etc.)

• Possible start - ASAP

What we expect:

• Excellent knowledge of English, both written and spoken

• Advanced knowledge of Italian or French (both written and spoken)

• Good communication, technical and Coordination skills

• Responsible and reliable

• Team player

• Enthusiasm for new experiences and responsibilities

• Experience from project management, call center or customer support will be to your advantage