Hero
Hero

Customer Support Specialist - Barcelona (M/F)

Join our Ops team as a Customer Support Specialist in Barcelona. You will handle customer support tickets in multiple languages, deliver exceptional onboarding and ongoing customer care, and collaborate with the Risk and Compliance teams. You must be fluent in English and one other language, have excellent communication skills, and be customer-oriented. Enjoy a competitive salary, flexible remote work policy, and a vibrant office atmosphere.

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Shrnutí práce
Plný úvazek
Barcelona
Příležitostná práce z domova
Plat: 20K až 25K €
Počáteční datum: 28. září 2025
zkušenosti: < 6 měsíců
Vzdělání: Bez dokladu o vzdělání
Dovednosti a odbornost
Komunikační dovednosti
Budování týmu
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Handle and resolve all customer support tickets in French, Spanish, Italian, and German with high quality and responsiveness.

Act as a brand ambassador by delivering exceptional onboarding and ongoing customer care, ensuring continuous customer satisfaction.

Collaborate closely with the Risk and Compliance teams to support onboarding processes and maintain compliance standards.

Hero
Hero

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Pozice

Popis pozice

Your Ownership? 💪

As a Customer Support Specialist, you will join the Ops team, whose overall mission is to deliver the best user experience across our various services. This includes onboarding and supporting our merchants throughout their use of our solutions.

Are you ready for this thrilling challenge? 🚀

As a Customer Support Specialist, your missions will be to:

  • Handle and resolve all customer support tickets in French, Spanish, Italian, and German with high quality and responsiveness.

  • Act as a brand ambassador by delivering exceptional onboarding and ongoing customer care, ensuring continuous customer satisfaction.

  • Collaborate closely with the Risk and Compliance teams to support onboarding processes and maintain compliance standards.

Požadavky na pozici

Your Hero Profile? 🦸

  • You speak both English and either French, Spannish, German or Italian fluently (2 languages) ; proficiency in a third language is a strong advantage.

  • You have excellent communication skills and can switch fluently between speed and quality in your responses.

  • You are customer-oriented, with a strong focus on maintaining satisfaction rates above 90%.

  • You thrive in a fast-paced environment and are proactive in contributing to process improvements and knowledge sharing.

Your perks? 💵

  • 💲A package of 20K€

  • 💻A flexible remote work policy.

  • 🗼Office in the heart of Barcelona

  • 🦸🏻 A team of experts, united and driven by a common passion for company development.

  • 😎 A warm working atmosphere, with plenty of downtime: ice-breakers, regular team-building activities, afterworks, team lunches, seminars, etc.

  • 🥗Meal vouchers to enjoy at lunchtime.

Proces náboru

Your hiring process? ⏰

Get set! To secure an offer, you’ll need to navigate through a swift 4-step process:

  • 30-minute Visioconférence with our TA Specialist, Maëlis. You’ll also have a Job simulation Exercise to complete at the end of the first call.

  • 30-minute Visioconférence with your future manager, the Lead Ops, Pierre

  • Team fit with some of our HEROs

Practical details:

  • Full-time contract.

  • Availability: Febuary 2026.

  • Based in Barcelona

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