We are looking for an Incident Coordinator for our newly expanding Generali International Global Command Center.

Responsibilities:

• Supervise the end-to-end incident lifecycle, ensuring timely resolution and organizing resolution meetings.
• Act as a single point of contact for Major Incident Coordinators, providing regular status updates.
• Analyse and resolve user-generated incidents, as well as those reported by monitoring tools.
• Handle infrastructure and partly application incidents according to technical instructions.
• Communicate effectively with IT 2nd level teams in various countries.
• Identify and propose improvements for effective event management and incident resolution.
• Create and update internal documentation, including statistics and reports.
• Pilot newly monitored items and provide supervision and support to external sub-teams.
• Conduct training sessions for external teams, including documentation creation and workshops.

Work Organization:

• Shift mode, including morning, afternoon, and occasional night shifts.
• On-call shifts as needed.

Requirements:

• University degree in a technical discipline or graduation from a technical high school, with a minimum of 2 years of experience in a similar role.
• Fluent communication in Czech and English, both written and verbal (English communication will be frequent).
• Knowledge of ITIL Incident management process and other IT Operations processes.
• Good understanding of hardware and software.
• Practical basic knowledge of Linux/Windows server operating systems.

Skills:

• Good communicator, organizational, and presentation skills.
• Analytical and logical thinking abilities.
• Consistency and diligence in handling tasks.
• Ability to work well under stress.
• Independence in problem-solving.
• Strong teamwork skills.

What we offer:

• Join us and get the opportunity to develop your career in an international environment.
• You can work on interesting tasks in a professional team and have a long-term perspective.
• With us, if you want, you can work mostly from home

We also offer a varied package of benefits, where you can find:

• Meal contribution to your salary (107/day)
• Cafeteria benefits worth 12,000 CZK/year – use it for massages, vacations, or a Multisport card
• Modern working environment
• Utilize English daily and if you desire, enhance your skills further through language courses
• 5 extra vacation days plus 5 "sick days" because we value work-life balance
• 1 day for charity and 1 day for a sports event
• Workplace canteen serving delicious meals
• Comprehensive training system, so you have nothing to worry about
• Company social events
• Relaxed atmosphere and a very friendly team
• Option for remote work
• Provided with a laptop and mobile phone

Benefits

• Bonusy/prémie
• Mobilní telefon
• Notebook
• Příspěvek na penzijní/životní připojištění
• Flexibilní začátek/konec pracovní doby
• Stravenky/příspěvek na stravování
• Vzdělávací kurzy, školení
• Kafetérie
• Práce převážně z domova
• Dovolená více než 5 týdnů