BNP Paribas Cardif is the Insurance Company of the Banking Group BNP Paribas. Its mission is to insure individuals, their families and properties. Cardif distributes its insurance products (Savings and Protection) through the network of its partners (Retailers, Banks & Financial Institutions, facility companies…). BNP Paribas Cardif is located in 36 countries all over the world.

For our IT Shared Service Center (SSC), which is in charge of managing all mutualized IT activities (Business applications, production monitoring, and project management) of served countries is growing rapidly in Prague (Czech Republic),we are looking for Application Support who will support our local team providing the TSP services and help building the trust and application competence of the SSC team in the region.

This role covers following activities

• Technical support and maintenance of the TSP applications in TEST – configuration, installation and testing of the new versions
• Application L1 support of the TSP applications in PRE-PROD and PROD using service management tools (JIRA, ServiceNow)
• Help resolve software and technical questions for the customer efficiently and effectively
• Gather the required information necessary in order to best handle customer software and technical inquiries
• Manage customer expectations regarding estimated response times for issue resolution
• Meet SLAs like response and resolution times by partnering within L2 and L3 Support teams
• Extensively research and document customer technical issues
• Collaborate with SSC team members to properly manage customer inquiries and escalate when appropriate
• Partner with Technical Support team members on various strategic projects when needed
• Run monitoring reports for usage, performance, and/or availability
• Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team

Your profile

• At least 1 year of experience in application or system support position
• Awareness of IT development standards, methods and tools
• Knowledge of application solutions and communication protocols
• Knowledge of web and application servers (e. g. Apache, Tomcat or WebSphere)
• Knowledge of Linux at least on power user level (basic administration)
• General understanding of Java based applications (basic troubleshooting)
• Ability to communicate in English language (written & spoken)
• Analytical and logical thinking, good organizational skills
• Very good communication skills
• Experience in international environment is a plus

What we offer

• Challenging environment with international set up
• Modern offices close to Palmovka metro station
• 25 days of holidays, 2 sicks days, a day of leave for CSR activity
• Wide offer of other benefits
• Professional internal or external trainings

Benefits

• Bonuses
• Cell phone
• Notebook
• Flexible start/end of working hours
• Meal tickets / catering allowance
• Holidays 5 weeks
• Educational courses, training
• Cafeteria
• Refreshments on workplace
• Contribution to sport / culture / leisure
• Education allowance
• Sick days
• Occasional work from home