Position Overview:

The HR Operations Specialist supports the HR department by optimizing HR processes and systems to improve efficiency and effectiveness. This role involves analyzing HR data, managing HR projects, and ensuring the smooth operation of HR functions. The HR Operations Specialist works closely with cross-functional teams such as HRBPs, Payroll, and COEs to streamline processes aligned with company policies and applicable laws and regulations.

Fluent English and French both required for this role.

You must be legally authorized to work in the country.

Responsibilities:

• Support the development and implementation of scalable HR operational infrastructure.

• Assist in managing and overseeing processes to support critical points in the employee lifecycle, including onboarding, job changes, and offboarding.

• Develop and implement process improvement strategies.

• Deliver HR projects and initiatives aligned with department goals.

• Collaborate with the broader HR team to consistently improve processes, communication, and overall efficiency.

• Analyze HR data and metrics to identify areas for improvement and implement strategies to enhance HR effectiveness.

• Coordinate with external vendors and service providers, including global PEO providers.

• Serve as an escalation point for HR Administrators and BPOs, providing Tier 1 & 2 support.

• Provide training and guidance on best practices and proper use of HR systems in collaboration with the HRIS team.

• Maintain knowledge of relevant country employment legislation and apply this knowledge to ensure compliance with HR policies and local regulations.

Basic Qualifications:

• Knowledge of key human resource functions including personnel administration, benefits, payroll, and time & labor

• Proficiency with Microsoft Excel, Word, and PowerPoint.

• Must have good communications skills in English and French both.

• Strong organizational skills with the ability to multi-task, prioritize, and collaborate with a variety of global internal customers simultaneously

• 3 - 5 years of relevant HR experience.

• High school diploma required.

• Ability to maintain confidentiality and handle sensitive information with discretion.

• Adept at working with and learning new technologies/systems, training others as appropriate.

• Collaborative team player with excellent interpersonal skills.

• Excellent communication skills for interacting with employees and other departments.

• Detail-oriented and able to manage the various specialized tasks effectively.

• Strong analytical skills to interpret HR data, identify trends, and develop solutions.

• Specialized understanding of HR functions and best practices.

Preferred Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.

• Knowledge of employment legislation and practices in one or more regions or countries related to your HR function.

• Experience working within a global HR operations framework, understanding and adapting to diverse regional or country-specific HR practices and legislation.

• Experience using Workday.

• Knowledge of process improvement methodologies (e.g., Lean, Six Sigma).

• Certification in HR (e.g., PHR, SHRM-CP).