Join Us as a Change & Service Request Manager - Drive Excellence in IT Services!

Are you ready to embrace a pivotal role that bridges our esteemed customers and our dynamic Global Projects team? Aeven is seeking a dedicated Change and Service Request Manager who is passionate about customer-centric approaches and process enhancements within Service and Change Request Management.

Why Aeven?

At Aeven, we’re committed to transforming our customers’ experiences by delivering top-notch services and optimizing processes. As a Change and Service Request Manager, you’ll have the opportunity to drive customer satisfaction and contribute significantly to our global projects.

Your Key Responsibilities:

As a Change and Service Request Manager, your mission will be to enhance and streamline customer experiences by:

• Processing Customer Requests: Skillfully handling various customer requests, including urgent enhancements, to ensure swift and effective execution.

• Collaborating with Architects: Engaging with our architectural team to assess and validate requests, aligning them with our customers’ needs and expectations.

• Ownership and Performance Management: Demonstrating full ownership and accountability for requests while effectively managing key performance indicators to deliver outstanding results.

• Efficient Communication and Coordination: Facilitating seamless internal and external communication, meticulous planning, and coordination of implementation in close collaboration with our dedicated technicians.

• Decision-Making and Stakeholder Engagement: Making informed decisions to approve or reject requests, followed by clear and transparent communication to all relevant stakeholders.

• Insightful Reporting: Generating insightful KPI reports and providing ad-hoc reporting as needed to drive data-driven decision-making.

• Continuous Improvement and Training: Leading improvements within your entrusted areas and providing necessary training to enhance team performance.

We’re looking for a dynamic individual who is ready to take the initiative and is committed to delivering exceptional results. You should possess:

• Proven Experience in IT Services: Substantial experience in IT services or a similar technical environment, demonstrating your ability to navigate and excel in this field.

• Exceptional Communication Skills: Outstanding communication and interpersonal skills, enabling you to effectively interact with both technical and non-technical stakeholders.

• Familiarity with IT Service Management Frameworks: A solid understanding of IT service management frameworks such as ITIL and proficiency in using ITSM tools.

• Relevant Certifications (Advantageous): Holding certifications such as ITIL or PMP is a significant advantage, showcasing your dedication and expertise in this domain.

At Aeven, we value every job applicant and prioritize your candidate experience. Here is an overview of our standard recruitment process: After application, please expect feedback within 5 working days.

Two interview rounds:

• First round: Interview with hiring manager and potentially a colleague. Feedback within 2 weeks.

• Potential second round: Interview with hiring manager, global lead (optional), and local HR. Feedback within 5 working days.

Successful candidates will receive feedback and job offer directly from the hiring manager.