Company Description

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

Job Description

At MSX we exist to empower movers and makers to thrive in an ever-changing world, by harnessing our expertise and creativity to deliver an exceptional service powered by technology and innovative solutions.  

In this role you will ;

1. Support the dealer network in warranty matters. 
2. Reduce warranty costs. 
3. Coaching and mentoring colleagues (Senior) 
4. Warranty support: provide quick, qualitative answers and solutions to the network (tickets). 
5. Warranty claim validation: provide quick, qualitative support for warranty queries and claim validation. 
6. Analyse and report warranty behaviour. If necessary, consult with Warranty Manager (Nissan Benelux) or level 2. 
7. Report any documentation inaccuracy, missing information, tool or software bug. 
8. Identify and propose pre-formatted warranty queries for supporting network empowerment and efficiency. 
9. Train dealers on site and remotely on Warranty Policy and Procedures. (Senior) 
10. Coaching and mentoring colleagues. (Senior)
11. Interaction with stakeholder. (Senior) 
12. Taking initiative in looking for solutions and improvements. (Senior) 

In addition to qualifications/Certifications outlined above, what experience is ideal for the role? 

• Bachelor’s degree 
• Relevant experience in a dealership 
• Service advisor with experience in handling warranty claims 
• Claim
• Experience:   
• Minimum of 5 years experience in a Warranty activity 

Knowledge:   

• Excellent technical knowledge 
• Expert knowledge of warranty and goodwill rules 
• Administration: MS Office: Powerpoint, Word, Excel, Outlook   

Technical Skills:  

• Market trends understanding 
• Quality assurance 

Core Skills:  

• Administrative 
• Attention to detail 
• Coaching 
• Computer literacy 
• Critical thinking 
• Independent 
• Language  Dutch and English (PRE French)
• Process improvement 
• Time Management 
• Working under pressure 
• Accuracy 
• Motivation 
• Mentoring (Senior) 

Additional Information

With over 5,000 employees based in more than 80 countries across the globe, our teams provide
industry leading expertise that spans:
• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car
manufacturer on the market.
The MSXI Purpose
To empower Movers and Makers to thrive in our ever-changing world
The MSXI Mission
To harness our expertise in mobility, the creativity of our global teams, and the power of
technology, to craft tailored and innovative solutions
The MSXI Vision
To enhance every journey in the world of mobility

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.