Company Description

At MSX International, a North American multinational and leading consultancy for the automotive industry, we have over 500 experts in Spain and Portugal dedicated to developing and implementing innovative solutions that enhance our clients' business processes and outcomes.

With more than 25 years of industry experience, our multilingual and multicultural Contact Center operates with a proactive and dynamic approach. Our diverse team consistently contributes ideas, makes informed decisions, and collaborates to ensure each client feels unique and fully satisfied with our exceptional service.

Today, our team comprises over 170 professionals, and thanks to our commitment to excellence, we continue to grow!

Job Description

Do you have a passion for training and development?

We are seeking a dynamic Training Coordinator to join our team. In this pivotal role, you will be responsible for identifying training needs, developing comprehensive training plans, designing engaging content, and delivering impactful training sessions in both onsite and e-learning formats. You will work with contact center profiles such as agents, team leaders, and quality control analysts.

Key Responsibilities:

• Identify Training Needs: Collaborate with stakeholders to assess the training requirements of our contact center projects in the automotive sector.

• Develop Training Plans: Create tailored training plans that address the needs of agents, team leaders, and quality control analysts.

• Design Engaging Content: Develop and design training materials that are informative, interactive, and engaging.

• Deliver Training Sessions: Conduct training sessions in both onsite and e-learning formats to ensure all participants acquire the necessary skills and knowledge.

• Collaborate with QA-Trainers: Work closely with QA-Trainers from different projects to ensure consistency and high quality in training delivery.

• Fluency in English (minimum C1 level): Demonstrated proficiency in English with the ability to communicate clearly and effectively in both written and spoken forms.

• Experience in Training and Development: A minimum of 3 years of experience in training and development, preferably within a contact center environment.

• Instructional Design Expertise: Proficiency in designing training materials and content that are engaging, interactive, and tailored to the needs of the audience.

• Technical Proficiency: Familiarity with e-learning platforms, learning management systems (LMS), and other training-related software.

• Analytical Skills: Strong analytical skills to assess the effectiveness of training programs and make data-driven improvements.

• Strong Communication Skills: Exceptional interpersonal and communication skills, with the ability to engage and inspire trainees.

• Coordination Skills: Proven ability to manage and coordinate training sessions for various roles within the contact center, ensuring efficient and effective training delivery.

• Collaborative Skills: Ability to work closely with QA-Trainers and other stakeholders to ensure consistency and high quality in training delivery.

• Proactive Attitude: A self-starter with a proactive approach to identifying and addressing training needs.

Additional Information

• You will be working from our Barcelona office, located at Carrer de la Constitució, 2, Sant Just Desvern, 08960 Barcelona.

What we offer:

• Be part of a great team of professionals in an internationally consolidated company.
• Gain a global vision of the automotive sector by interacting with clients, suppliers, consultants, and dealerships.
• MSX Bazaar: Collective purchasing portal with great discounts for employees.
• Possibility to join the Flexible Compensation Plan (medical insurance, transport card, meal card, training...).
• 23 working days of vacation per year, as stipulated by the collective agreement.
• Additional incentives for employee referral programs, internal trainers, new business opportunities, etc.
• Salary: €30,000 gross per year.

Do you think you're the ideal person for this position? We want to meet you! Apply now, and we'll review your application.

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.