As A Customer Success Manager, you will support the roll-out / expansion of our Enterprise contract worldwide.

Your tasks will include:

• Onboard and maintain Enterprise portals

• Coordinate SDR and Marketing actions

• Ensure HubSpot is Fully Updated for Each Framework Contract.

• Organize Webinars / Client Office Visits

• Organize Educational Tours for users

• Coordinate Multi-Country Deployment with Local Buyers in each Country

• Coordinate and ensure data analytics are delivered to clients

• Produce and Analyze Deployment Statistics (with BI support)

• Coordinate Cybersecurity Topics (with Tech team):

• Onboard and Support Procurement Directors on their Control tower

Organization:
This position reports to Véronique Delasalle, who is our Director of signed Key Accounts

KPIs / North Star Metrics:

• Number of registered users on the platform

• Incoming volume of events

Must:

• Speak fluently French and English minimum. A third language is a real +

• Have experience either in the Event / hospitality world, either in Customer Success management (and ideally both)

• Be based in Paris, with a taste for international travels (France, UK, Italy, Spain, Portugal, Germany, Switzerland, Netherlands, Belgium, Canada, USA)

4 rounds:

• First ITW with Véronique: get to know each other, assess relevance

• 2nd round with Véronique or Maxime: business case

• 3rd round: culture fit with 5 team members

• 4th round: validation of ExCom member