As a Customer Onboarding Manager, your role is to ensure the successful implementation of the Zenchef service for our clients, while delivering on the promised value proposition. You will act as a key link between the Sales team and Customer Success Managers. Your primary responsibility is to enhance performance by understanding client needs, quickly adapting the tool to their operations, and delivering high-quality service. This role is essential to ensuring customer satisfaction and driving continuous improvement across the company.

Your team:
As part of the Customer Onboarding team, you are responsible for delivering the promised value proposition during the onboarding phase. Our goal is to provide the best possible experience with our product and services to drive greater customer satisfaction and adoption.


What you will do:

• Independently manage the implementation of the Zenchef service for all new clients

• Handle incoming customer requests throughout the adoption phase

• Design tailored onboarding experiences that meet the specific needs of our clients and optimize their journey

• Drive innovation by launching new initiatives, continuously improving the way we work, and fostering a culture of constant learning and evolution

Requirements:

• Proven experience in customer-facing roles

• Excellent written communication skills

• Strong verbal communication, attention to detail, autonomy, and interpersonal skills

• Patience and a talent for teaching others

• Fluent in English (reading, writing, and speaking)
  

About Zenchef

At Zenchef, we empower over 23,000 European restaurants. Our platform streamlines reservations, optimizes tables, and fosters lasting connections. With a suite of features that enhance the entire dining journey, we redefine experiences, turning first-time diners into loyal regulars. Our mission is to create memorable dining moments, and our vision is a restaurant industry where technology brings people to the table.

Our Values

At Zenchef, our core values - Craft, Thrive, and Heart - shape our journey. We are dedicated craftspeople, seamlessly blending ownership and hospitality, prioritizing quality, and continually evolving. Leadership, growth, and a long-term vision collectively steer our decisions, fostering an environment where everyone can flourish. Rooted in trust and compassion, we not only celebrate unity but also cherish the moments we share together.

We are an equal opportunity company and we are committed to building a diverse team that feels welcome in our workplace. We do not discriminate on the basis of race, colour, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for a more successful company.