Working in the CSM/Operations team at Skillup means:  

• Being at the heart of the action, you represent Skillup while engaging clients and partners while meeting their needs.  

• Ensuring the smooth operation of our SaaS solutions for our clients and users 

• Contributing to the evolution of our solutions by promoting client feedback. We welcome all valuable suggestions and ideas💡. 

Your mission:  
As a customer success manager (CSM), you support clients on a daily basis. Your objective is to be their product reference for:  

• Facilitate client onboarding  

• Train clients on how to use our solution  

• Increase clients’ usage of our solution 

• Contribute to Skillup’s client satisfaction strategy 

• Report client needs in terms of product or process improvements. 

To execute your mission, you will have to:  

• Create a relationship of trust with clients and ensure their satisfaction 

• Assist clients in utilizing our solution while adhering to our core values (responsiveness and friendliness) 

• Share our best practices to enable clients to take full advantage of our solution’s features (organization of customer webinars to present features, online user guides, etc.) 

• Address daily inquires via email, chat and telephone on a variety of topics  

• Manage client relationships to effectively address their expectations, particularly in terms of product development 

• Identify opportunities for growth (upsells) among our client base

We would like to meet you if :

• You possess a genuine sense of service and maintain composure even under pressure.

• You are a good listener and have the desire to find the best solution to any situation

• You possess the ability to establish genuine connections and foster human rapport with those you engage with.

• You are rigorous, organized and responsive

• You know how to write very well and you are very comfortable on the telephone

• You speak English fluently (Proficiency in German is a plus)

• You are motivated by the idea of joining an innovative and ambitious company and are ready to support its growth by ensuring high-level customer service

• You have at least 2-3 years of professional experience in account management / operations or PO/PM (AMOA) project management functions, ideally in a world of B2B software solutions

• You have a Bac+5 (Masters) from an accredited university or educational institution

• You have genuine interest in the field of Edtech, HRTech and the world of start-ups! 🚀

Si ta candidature est sélectionnée, voici le process en 3 étapes :
1️⃣ Echange avec Julie, notre TAM
2️⃣ Echange avec Nicolas, un des cofondateurs
3️⃣ Rencontre avec Pauline, Directrice des opérations pour confirmer le match🌟
4️⃣ Venue au bureau / Fit équipe + Case Study