👪 About the Onboarding team

You will be joining Luisa, Emma and Britt, our Onboarding Managers, and Paul-Louis, our COO. You will have the chance to collaborate with everyone at Maki.

Most of the Onboarding Team efforts are currently aiming at onboarding our (many) new clients, making sure that they know how to use Maki to its fullest potential, are (very) satisfied with their experience and ensuring that the use of Maki brings the impact we promise. Given that we support large Enterprise companies (e.g. Capgemini, Dior, Mazars, McDonald’s to name a few), this is really about large-scale project management and change management, hand-in-hand with our clients.

💪 About your mission

As an Onboarding Intern, you will support our Onboarding Managers with a variety of operational tasks while actively contributing to client projects. Your role is multi-faceted and touches several parts of the customer journey.

Your Key Responsibilities:

• Support client onboarding: Help clients define candidate journeys, monitor impact, and ensure smooth onboarding.

• Client relationship management: Maintain frequent and structured interactions with clients to ensure they get value from Maki.

• Feedback analysis: Collect, organise, and share client feedback with Product, Engineering, and Sales teams to drive continuous improvement.

• Process optimisation: Design and refine key processes to monitor customers efficiently using Planhat (our Onboarding and Success internal tool).

• Contribute to strategic projects: Work on initiatives that support large-scale projects and change management for our enterprise clients.

We’ll define your priorities together to ensure you have a rich and tailored learning experience. Eventually as one of the early employee of Maki, you’ll be be able to shape the future of the team. We share as much ownership on the way we work and on the product itself as we can as we’re convinced our success is 99% due to our team.

🧞 Our ideal candidate

• Has strong attention to detail and takes pride in doing things thoroughly.

• Enjoys solving problems and proactively finds solutions.

• Thrives in a dynamic, fast-paced environment and can handle multiple tasks at once.

• Is eager to step out of their comfort zone, learn, and grow.

• Has a genuine interest in onboarding, client success, or project management.

• Is comfortable managing multiple stakeholders in a client-facing role.

• Is result-oriented, rigorous, and organised.

• Has an entrepreneurial mindset: proactive, autonomous, and takes ownership.

• Is fluent in English (mandatory); French is a nice-to-have.

A note on diversity @ Maki

Our team is made up of people from many walks of life. We are always willing to be challenged on any of our job requirements since we understand that talent comes in many shapes, sizes, and backgrounds.

🌱  Your progression with us

• You will have full autonomy on your work and will be considered as a regular full-time employee

• We are still a small team, hence your contribution and results will have a great impact and visibility

• This could be your opportunity to develop your skills in project management and client skills.

• Also, you’ll learn how to work hand in hand with a tech team.

• Finally, you’ll learn (by doing) process design which is critical for a start-up to scale and which is something 99% of the time interns are not given the possibility to work on

💝 Your benefits

• 🤩 A competitive salary, 1400€

• 📍  A flexible working policy (hybrid possible)

• 🍽️ A lunch card with a dedicated monthly budget (Swile)

• 🍣 Team socials (weekly lunch & drinks, Maki camps)

• 🏠  WeWork offices located in Paris IX (near Grands Boulevards)

• 👪  A supportive working environment

• 💻 Your equipment of choice

✨ Join us at Maki

Our mission 🔭

We are building a data-driven talent paradigm.

We are on a mission to empower every company to hire bespoke talents, grow them continuously, and build happier, more diverse teams. The first step of our vision is to offer standardised pre-hire assessment tests to identify the best candidates and accelerate hiring decisions, bias-free.

Our values 🎨

We are still very young and our culture is evolving as we grow together. Nonetheless, below are values we identify ourselves with:

• Play to win

• Push the boundaries

• Embrace intensity

• Trust is earned

• Stronger together

💫 Our process together

We want to offer the best candidate experience possible by letting everyone apply, ensuring that the process lasts ~3 weeks from the moment you get invited to the first step.

We provide feedback at each round to every candidate, either through our product or with a call from the hiring manager.

Step 1: A short assessment on Maki (~30mins) 📂

This is the occasion for you to discover our product more in-depth and to demonstrate your fit, skills & motivation (~30mins)

Step 2: A deeper exploration of who you are (3 x 30mins) 👀

If we believe you may be a good match, we’ll arrange two 30mins structured conversations with 3 members of the team to cover your experience, other important skills we would have not covered in the assessment & to answer your questions!

Step 3: Your offer 💌

If we have a match, we will send an offer asap.

Step 5: Your onboarding 🧑‍🚀

We will help you through the contract details and make sure you have everything to make an impact. Come and celebrate your offer with the team 🤟