Customer Success Engineer
FieldBox.ai

FieldBox.ai

Customer Success Engineer

  • Zmluva na dobu neurčitú 
  • Možnosť pracovať iba na diaľku
  • Magisterský stupeň vzdelania
  • > 6 mesiacov

Spoločnosť

FieldBox.ai

FieldBox.ai

  • Umelá inteligencia / Machine Learning, IT / Digitálne technológie, Big Data
  • Od 50 do 250 zamestnancov

Pracovná ponuka

Customer Success Engineer

  • Zmluva na dobu neurčitú 
  • Možnosť pracovať iba na diaľku
  • Magisterský stupeň vzdelania
  • > 6 mesiacov

Who are they?

With a unique combination of expertise in data science, software/IT and industrial engineering, FieldBox.ai helps industrial companies dramatically improve their operational efficiency and competitiveness with artificial intelligence.

As an AI Operator, FieldBox.ai offers a complete range of services, enhanced by latest technologies, to enable the development, deployment, run and scale of AI in industrial operations.

Our clients include CAC 40 companies such as Total, Suez and Vinci, as well as small and medium-sized companies on five continents and over 150 industrial sites. FieldBox.ai has known a fast paced and continuous growth, reaching over 80 employees located in three offices worldwide: Bordeaux, Paris and Singapore.

FieldBox.ai
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Job description

As part of the Customer Success team, the Customer Success Engineer is a multi-specialist and point of reference for delivering AI Operator Run Services to our Clients. You will bridge the gap between different teams, from the Sales team to more technical teams (Software and IT experts, 4.0 data scientists,…)

You will be in charge of the development of strong relationships with our customers, by being a dedicated point of contact with them. You will drive the adoption, the health and satisfaction of our solutions by our customers.

Business and technical understanding are keys to provide a best-in-class user and customer experience. You will need to demonstrate strategic, proactive, and communication skills to solve the complex industrial challenges of our customers.

On a daily basis, you’ll be in charge of:

  • The relationship with the client on all Run activities
  • Onboard new clients (provide demo, training and introduce our communication channels for support)
  • Proactively monitoring Customer Adoption, Usage & Satisfaction and taking preventive actions supporting
    Customer engagement over time
  • Ensuring services SLA are respected
  • Developing and sharing CSM reports (support, incident, health,…) to the clients based on the contractual terms of the projects
  • Being a dedicated point of contact to the client’s stakeholders to provide our expertise in terms of user usage and adoption, health monitoring, development request analysis and last by not least, identify the pain points
  • Being proactive in identifying recurrent or blocker issue the customers may experience and bridge the gap with the appropriate team/person according to the area of intervention (IT Ops, ModelOps, DataScience, Developers)
  • In the mid-term, capturing also new client needs and feeding the Sales and Build team with development opportunities
  • Incorporating technical project details into each training session to enhance the training delivery experience and quality to Clients.
  • Participating in the marketing content creation (whitepapers, release notes, training brochures)

Preferred experience

You like challenges and adventure and are looking for an experience in a dynamic company working in an innovative and demanding industrial context. You are autonomous and flexible, enjoy learning as much as doing, and desire to constantly improve to provide a best-in-class user and customer experience.

  • Your written and spoken communication in English and in French is impeccable
  • You have team spirit, empathy and are a good-listener
  • You like to participate in building new strategies for your clients, resolving complex problems
    and finding the information that they need
  • You’re familiar with one of the leading Customer support portals (Jira ServiceDesk, Zendesk, …)
  • You are highly organized, and can prioritize tasks efficiently in a goal-oriented manner while remaining flexible
  • Good understanding of computer systems, and other tech products
  • A previous experience with Customer Success monitoring tools and softwares is a plus (SalesMachine, Segment, Google Analytics, …)

RETRIBUTION ET AUTRES AVANTAGES

  • Votre salaire est fonction de votre profil et de votre expérience.
  • Vous travaillez au sein d’une équipe dynamique avec de solides compétences techniques.
  • Votre impact sur le produit et l’entreprise est immédiat.
  • Vous travaillez dans un environnement calme et agréable, avec vue imprenable sur les bassins à flots.
  • Nos bureaux sont situés dans le centre de Bordeaux, à deux pas de la Cité du Vin.
  • Possibilité de remote.
  • Vous rejoignez une entreprise à taille humaine où la bienveillance et le respect permettent à chacun de réaliser tout son potentiel.

Recruitment process

HR call
tecjh / operational interview
Founders interview

FieldBox.ai

FieldBox.ai

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