Membership Customer Success Intern (12 months Internship)

EcoVadis is the leading provider of business sustainability ratings. Their solutions are backed by an international team of experts and powerful technology. They analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

EcoVadis is driven by a diverse team of over 1000 talented professionals representing more than 60 nationalities. The team is based around the globe, including offices in Paris, Barcelona, London, Dusseldorf, Warsaw, Mauritius, New York, Tunis, Hong Kong, Toronto and Tokyo. They hire remotely as well.

We’re looking for a motivated and autonomous candidate to join the Membership team, supporting our network of 85000+ rated companies in maximising the value of their EcoVadis subscription. The ideal candidate will have a thirst for knowledge and will be able to develop skills in different areas during the course of their internship. 

Job description:

• Support the Membership team in their daily tasks - administrative activities related to accounts management, such as launching assessments, preparing reports, identifying upsell opportunities etc

• Create content to support the team with their clients and communication

• Help and support developing new processes

• Contact customers to promote upsell and retention

• Other duties as necessary

Location: Mauritius

Start date: ASAP

Full time position: Internship 12 months (fixed)

Everyone at EcoVadis contributes to a culture of trust, respect and empowerment. Our growing team in Mauritius is full of talented professionals from various fields who all share a desire to make an impact. We offer competitive salaries and support personal growth from day one with extensive onboarding, mentoring and a brand new e-learning platform bursting with courses and modules so you can learn new skills and fine-tune old ones.

What we offer:

• Support with all the necessary office and IT equipment
• Wellness allowance
• Work from Home Allowance
• Travel Grant allowance
• Annual performance bonus
• Remote work from abroad policy
• Flexible working hours,
• Hybrid/ full remote work
• Pension contributions and optional private health coverage
• Internet and electricity bill allowance
• CSR activities
• Community service day when volunteering

Our hiring team looks forward to reviewing your CV, with a guaranteed response to every application. A new job with purpose awaits you. You can be part of an awesome team and make sustainability real!

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).

• Previous experience in customer care or another customer facing role required

• Degree holder in Management or Marketing

• Fluency in English, French a strong plus

• Creative problem solver with strong attention to detail

• Ability to work well in an international and multicultural environment

• Experience with Salesforce is a plus

• Excellent communication skills (both written and verbal)

• Knowledge of Excel