Under the responsibility of the local support supervisor, you ensure the current management of operations in compliance with the procedures, schedules and quality defined by the IT manager.

Your missions ?

• You monitor the operation of physical IT equipment. You work in a department where English is the working language.

• You are responsible for the proper functioning and availability of the networks, servers and workstations for which you are responsible.

• You ensure the prevention and resolution of malfunctions and contribute to the proper functioning of the information system

As part of deployment projects, you ensure the installation and guarantee the operation of IT equipment and software.

At the request of users, you provide maintenance (remote or on site) of equipment and software and handle incidents.

• Installation and maintenance of workstations Installation and maintenance of servers and network Application support

• Monitoring of system operations, production tools and applications

• Management of IT equipment Analyze, process and manage incidents

• Assistance and information to users.

Experience & Key Skills

• Professional Expertise: You have at least 1 year of experience in a similar position.

• Technical Proficiency: You possess strong knowledge of computer networks, Windows systems, and VOIP solutions.

• Languages: You are fluent in English and French, enabling you to interact daily with an international support service. Proficiency in Spanish would be a significant plus.

Hard Skills / Technical Environment

You will operate within the following technical environment and are expected to master its tools:

• User management : Managing basic actions in Active Directory (resetting/unlocking user passwords, etc.).

• OS & Hardware: Full support for Windows 10/11 and macOS for PCs, laptops, printers, and VOIP equipment.

• Cloud & Collaboration: Administration of the Microsoft 365 ecosystem (Azure AD/Entra ID, Teams, OneDrive).

• Network: Operational management of local networks (TCP/IP, DHCP, DNS, Wi-Fi) and physical interventions (RJ45 patching).

• Management & Security: Incident tracking via Ticketing tools (Jira or ServiceNow).

  • Fleet monitoring with NinjaOne and remote assistance via Splashtop.

  • Endpoint security through MDM and BitLocker encryption.

Your Strengths

Beyond your technical skills, you are recognized for your thoroughness and your ability to solve complex problems independently. Your strong interpersonal skills allow you to provide pedagogical support to users, regardless of their technical level.

If in addition to all that, you are:

• Serious and good communicator

• Proactive

• Self-starter and dynamic

…So you are made for this job!

Do you recognize yourself? So let’s go!

Please submit your CV in English

Our recruitment process includes an initial screening call, followed by two individual interviews where you will meet your future manager, a member of the HR team, and the Department Head.

Finally, we systematically perform reference checks with your former employers. You will therefore be asked to provide contact details during the process.

A quick note on our dress code:

We work in a simple and friendly atmosphere—ties and business suits are not necessary! ;)