To support our development, we are looking for a Customer Service Coordinator to help drive our growth. Technical training on our products and technology will be provided during the onboarding phase.

Key Responsibilities:

• Provide information and assistance to French and international customers for all after-sales service requests

• Serve as the liaison between customers and various departments depending on the issue (technical, R&D, quality, logistics, accounting, etc.)

• Conduct technical diagnostics after identifying parts to be replaced or, where necessary, assign after-sales service cases to technicians for issues requiring their intervention

• Prepare quotes based on the assessments conducted

• Process orders for parts and repairs, as well as warranty claims, equipment loans, exchanges, and restocking

• Invoice orders or generate credit memos

• Track shipments and handle customs formalities; arrange pickups

• Monitor trends in repairs and parts requests and report them to the Process and Quality teams

• Report defects in new products sold to the Quality and Production teams and to suppliers

Qualifications:

• Bilingual in English

• Minimum of 3 years’ experience ideally in a similar role within an international environment, ideally involving highly technical products.

• Excellent interpersonal skills, strong customer service orientation, and high responsiveness

• Proficient in IT tools, and/or with experience using an ERP system