Customer Service Lead H/F La Vie™

THE ROLE ✨

We’re looking for our next Customer Service Lead to lead and scale our Customer Service team across France and the UK. You’ll make sure the team delivers reliable service to all our customers (Retail, OOH, Export), without running customer accounts yourself: your role is to lead the team, not to carry a portfolio.

You’ll also own the systems, data and processes the team relies on every day: Odoo, EDI and Looker. You’ll be the hands-on owner of EDI and Odoo master data, and you’ll drive automation so the team can absorb growth in volume, product launches and new customers without adding headcount at the same pace.

WHAT YOU WILL DO 💼

• Lead a Customer Service team of 3 based in France(Retail, OOH-Export, UK CS), working closely with the Supply Chain Manager

• Organise the team: clear ownership per scope, documented processes and back-ups

• Be the Odoo key user: master data (products, GLN, customers), weekly clean and monthly closing

• Guarantee data quality across Odoo and Looker, and analyse Customer Service data to build reporting and drive decisions

• Own EDI end-to-end: errors, invoice validation, launch setups and supplier relations

• Drive automation and scalability: act as solution finder, spot manual work and build or source the fix

• Support the Supply Chain Manager in steering Customer Service priorities and decisions

• Steer customer performance across all scopes: penalties, claims, cash collection, OTIF

• Be the Customer Service referent for our co-manufacturers and for product launches

• Drive the optimisation of our logistics flows and costs, together with our transport referent

• Build deep knowledge of our customers accross all scopes