SmartTrade Technologies

Thanks to its talented employees, smartTrade has been able to grow and meet challenges, becoming one of the leaders in its market. Each team, in France, the United Kingdom, Canada, Turkey, the United States and Japan, contributes its knowledge and expertise in financial markets, project management, product development, and sales to serve our clients. Not to mention the support functions that enable all teams to give their best.

At smartTrade, teamspirit, engagement, respect, professional awareness, critical thinking and ability to question oneself are the values we live by every day.

The Product Team is responsible for aligning the product's strategy with the company's overall goals and market demands. Our missions are as follows:

• Defining product vision and strategy.
• Developing the product roadmap.
• Feature design and validation within our agile squads, consisting of Product Managers (Subject Matter Experts), Software Engineers, and Quality Analysts (QA Engineers).
• Writing functional product documentation.
• Development and dissemination of industry knowledge and functional expertise.

The Product Team relies on team members present in our offices in Aix-en-Provence, London, Toronto, and Chicago. We are a versatile and international team, highly connected with other teams, our clients, and the broader market.

The Client Delivery team takes over from the sales and pre-sales teams once the deal is concluded and supports new customers throughout the deployment of their solutions. The team is international, with a presence in Aix-en-Provence, New York, Toronto, Tokyo, and Istanbul.

We maintain continuous communication with our customers, strive to understand their needs and provide them with the best possible solutions. Indeed, the activities of the Client Delivery team are diverse: we gather requirements during workshops, configure the solutions accordingly, and then proceed with the deployment process. Our main goal is to ensure a seamless alignment between all departments within smartTrade, enabling us to uphold our commitments and deliver a high-quality service in the shortest possible timeframes.

Once the solution has been successfully delivered and is in production, the client is then handed over to our client support teams.

The Client Delivery team shares the company's values: excellence, engagement, expertise, and a sense of service. We proudly embody these values daily in our interactions with our clients.

The Client Support Team is responsible for ensuring ongoing monitoring of the deployed solution, addressing any questions or issues the customer may encounter, and providing technical and operational assistance to ensure the smooth operation of the products or services.

Customer support is key to maintaining long-term customer satisfaction. The support teams work closely with clients, offering personalized help whenever needed. They strive to quickly resolve reported issues and minimize any negative impact on the client's business.

We provide 24-hour support to our clients, which means that we have teams in Aix-en-Provence, New York, Toronto, Tokyo, and Istanbul.

The infrastructure team is a transversal team supporting all technical departments of our company. Its team members are responsible for

• designing, implementing, and supporting the hosted environments of our customers on our private Cloud,
• designing, implementing, and supporting our global network infrastructure,
• implementing security measures and solutions across our infrastructure.
• providing technical support and assistance to all internal users on their daily use of our internal IT resources.

We believe that our employees should work on high value-added tasks rather than recurring ones, so we invest in automating the management and deployment of our software and infrastructure.

Our teams work around the clock to provide the best possible service to our customers and are based in our offices in Aix en Provence, London, Toronto, New York and Tokyo.

Our Support functions are the backbone of the company. They contribute unique expertise to ensure that the organization operates efficiently, complies with regulations, and maintains a secure and resilient company.

Our Support Functions are made of Cybersecurity, Strategic Program Management, Risk & Compliance, Finance and Administration, and HR.

They ensure data security, align projects with business goals, manage compliance with regulations and mitigate risks, maintain financial health, and cultivate a positive workplace culture.