Salsify

In Europe, Salsify’s Engineering R&D and Product teams are 100 talents (Software Engineer, SRE, QA, Product Manager, Product Designer...) based in France and Portugal.

Join Salsify to work on platform new features and operations scalability, different platforms integration, related performance and security challenges.

They are looking for people with strong software engineering skills and mindset, regardless of their prior technological expertise.

They recognize and support engineering talents through their career path, either in leadership or technical expertise tracks to best fit each of their aspirations and key strengths.

Support Engineers play a key role in ensuring customer success and satisfaction using Salsify. Support Engineers are organized into three disciplines - Core, Activation and SXM. While having a strong understanding within their discipline, each Support Engineer maintains a broad understanding of our full product, providing best practices, handling support-owned configurations, and performing intake and escalation as needed. Support Engineers typically handle second-line support for inquiries via omnichannel support (eg. cases, chat, phone, screen shares). The Support Engineer group is a global team handling cases and issues. The Support Engineers may assist Support Specialists with escalated cases and may also escalate to the Product Experts group as needed.

In Europe, the Customer Success team is currently made up of 11 people based in France, Portugal and UK. Their mission is to support retail and industrial customers in the daily use of the solutions. Customer satisfaction is their priority. The CS team works closely with the customers to build together the success plans that will allow to set common achievable goals. They exchange with users, organize best practice workshops and put in place the appropriate governance to ensure that the solutions are well received. The Customer Success Managers work in close collaboration with all Salsify internal departments to meet customer expectations.

The values they share within the team are mutual aid, putting the customer at the center of their concerns and the permanent search for solutions in a good mood !