RESPONSIBILITIES

Service Contract & Sales Administration 

• Coordinate monthly contract visits (report extraction, customer contact, scheduling, job creation and report distribution).
• Manage off contract maintenance visits and reactive call outs. 
• Support service contracts, ensuring compliance with SLAs.
• Assist with accounts receivable/payable processes related to service activities. 
• Handling of incoming calls and other communications related to service activities.
• Processing of orders to factories and 3rd party suppliers, administration of payables to suppliers in collaboration with our Singapore-based accounts team.
• Support processing of customer purchase orders, delivery dockets to the warehouse and invoicing of clients through ERP SAP B1.

 Reporting, Compliance & Operational Support 

• Manage location reporting and perform data cleaning.
• Maintain documentation library and ensure accurate system records.
• Coordinate work permits, inductions and site compliance requirements for technicians & subcontractors. 
• Manage customer portals and respond to inbound service enquiries. 
• Other duties as requested by management from time to time.
• Business continuity and succession planning.

REQUIREMENTS

• Relevant experiences with order processing  
• 1-3 years’ experience in administration / reception
• Experience as a coordinator within service-related industry

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