About the team

The Claims Operations team plays a critical role in maintaining high-quality service standards for Turo’s users by ensuring operational excellence across all claims functions. As part of this team, the Claims Vendor Specialist will partner with internal stakeholders and external vendors to optimize workflows, improve service delivery, and uphold consistent, data-driven performance standards.

The ideal candidate will thrive in a dynamic environment, balancing analytical insights with strong relationship management skills to enhance efficiency, compliance, and vendor engagement across our claims organization.

What you will do

• Vendor Performance Management and Relationship Development

  • Oversee and actively manage the performance, compliance, and service quality of assigned claims vendors.

  • Develop and strengthen vendor relationships, monitor KPIs, audit adherence to contracts, analyze performance data, and communicate insights and issues to management.

• Claims Process Optimization and Project Leadership

  • Identify, develop, and execute process improvements related to claims vendor workflows, internal content, and training materials.

  • Lead projects that enhance claims efficiency by collaborating cross-functionally with Customer Support, Finance, and other partners.

  • Create and maintain process documentation and training resources to support operational excellence.

• Contract Management, Analysis, and Financial Compliance

  • Support contract renewals and pricing negotiations.

  • Review, analyze, and help manage Statements of Work (SOWs) and service agreements.

  • Monitor and reconcile vendor invoicing, payments, and financial reporting to ensure accuracy, compliance, and cost-effectiveness.

• Operational Support and Escalation Resolution

  • Act as the primary liaison between the claims team and vendors to resolve escalated issues, manage authority requests, and oversee vendor access processes (onboarding/offboarding).

  • Participate in team meetings, huddles, one-on-ones, and training sessions.

  • Perform other related duties as assigned.

Your profile

• Strong analytical and data-driven problem-solving skills.

• Entrepreneurial mindset with the ability to identify and implement process improvements.

• Excellent interpersonal, communication, and conflict resolution skills.

• Strong organizational skills and attention to detail.

• Ability to prioritize tasks, meet deadlines, and function effectively in a fast-paced, evolving environment.

• Proficiency with Microsoft Office Suite or similar software.

• Demonstrates Turo’s values through collaboration, accountability, and continuous improvement.

• Bachelor’s degree preferred, ideally in Business, Finance, or a related field.

• 1+ years of experience in vendor management, procurement, or managing third-party relationships preferred.

• Experience with claims handling (e.g., auto physical damage claims) is an asset.

• Proven ability to work with and analyze datasets and financial information (invoices, reports, metrics).

• Experience in developing, documenting, and iterating on operational processes or projects.

Bonus if you have

• Experience working in a tech, insurance, or mobility-focused organization.

• Experience using vendor management or performance analytics tools.

For this role, the target base salary range in Toronto is $58,000–$72,000 annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers.