After studying law, Adrien embarked on his first entrepreneurial adventure and created Cowash, a home dry cleaning marketplace where he handled his first support tickets and discovered the importance of responsive and human customer service.
In 2021 he launched Onepilot with the ambition to reinvent customer support. He is in charge of strategy and product aspects.
Four years ago Robin embarked on an entrepreneurial adventure and created Massage Chouette, a marketplace for home and business massages. As a founder, he wanted to make 100% of his users happy and respond to 100% of their requests! That's when he discovered the importance of customer service in a company. In May 2021 he joined Onepilot as a Sales Manager, convinced that the service would help many founders like himself.
After studying Human Resources and Payroll, Coralie started her career in customer service at Payfit, a start-up specialised in HR and Payroll management. Coralie joined the Onepilot team at the beginning, with the desire to participate in the development of a new vision of customer service which is ambitious and flexible to respond to the needs of increasingly demanding customers.
Kenza's first experience in operations was at Foodora, the meal delivery platform, where she was responsible for growing the fleet of couriers. She joined Cowash in 2017, where she was then in charge of recruiting hundreds of cowashers every month.
Convinced of the importance of a human and positive dynamic within the team, Kenza has held the position of Human Resources Manager since the beginning of the Onepilot adventure.
After living around the world during his business school studies, Raphaël had several account management experiences in diverse environment: Canal+, Gartner and other startups. He decided to join Onepilot to be part of an exponentially growing project. And moreover to keep building strong relationships with clients while striving for operation accomplishment.
Onepilot makes outsourcing customer care simple and flexible. E-merchants use Onepilot to fire up their sales by providing a 100% human, instant and 24/7 answer to their end-users. Powered with Onepilot tech, our agents turn into support heroes and efficiently solve our client’s end users tickets, across all channels. Multi-channel. Offices in Paris and London. 200+ customers, founded in 2021.
Numerous opportunities are opening up every week and the prospects for development are significant 🚀
The missions within Onepilot are numerous: from account management to sales through product, you will be evolving in a stimulating, fast-paced environment.
A few numbers:
👉 20% monthly growth 👉 +4.000,000 tickets already answered 👉 +€17,5m raised with top investors 👉 +60 employees 👉 +800 agents
Onepilot is looking for curious, willing and passionate people who want to reinvent customer support in a human and empowering atmosphere.
Onepilot's principles: 👉 Lead by example 👉 Keep pushing to get results 👉 Care, act fairly 👉 Be passionate, have fun 👉 Take ownership
Every week, our tech team gives our heroes more and more superpowers through our proprietary tech.
New offices in the heart of Paris, London and Hamburg + a flexible remote policy
A friendly and ambitious team that keeps growing!