To support the rapid growth of our customer base, we’re looking for a Support Engineer (Level 2) to join our technical team. You’ll play a key role in diagnosing and resolving complex issues for our enterprise clients—and directly contribute to improving the customer experience on our SaaS platform.

Your mission: troubleshoot, solve, improve

Working closely with our Product, R&D, and CSM teams, you will:

• Investigate and prioritize technical incidents reported by users.
• Perform in-depth troubleshooting (log analysis, integration testing, network diagnostics).
• Reproduce bugs and provide clear, structured documentation for the dev teams.
• Collaborate with internal teams (Product, Dev, DevOps) to resolve complex cases.
• Keep customers informed with timely and professional communication.
• Escalate issues when needed, and follow up until resolution.
• Contribute to our internal knowledge base and suggest process improvements.

Your profile

• Degree (Bac+2 / Bac+3 or equivalent) in IT, electronics, networks, or digital systems.
• Minimum 2 years of experience in technical support, incident analysis, or development.
• Strong command of Zendesk, JIRA, or similar ticketing tools.
• Solid understanding of authentication protocols (SSO, OKTA, SAMLv2, OIDC…).
• Familiar with cloud environments: SaaS, Azure, AWS, or On-Premise.
• Able to read and analyze logs (JSON, error messages, APIs).
• Excellent communication skills, well-organized, customer-focused.
• Fluent French (mandatory) and strong professional English.

Why join us?

• Key role in a fast-growing European scale-up.
• Work with skilled, collaborative teams across departments.
• Hands-on experience with modern tools and real client impact.
• Friendly office in Paris with frequent afterwork gatherings

Hiring process

• HR interview – Leo (HR Manager)
• Technical Interview – Christopher (Technical CSM)
• Case study + presentation – Michael (Technical CSM) + Quentin (Product Owner) + Charlotte (Chief Customer Officer)
• Team fit session – Constantin (CPTO) + Yuliya (Support Engineer)