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Customer Success Manager (French & Spanish)

Permanent contract
Paris
Salary: Not specified
Starting date: August 30, 2023
No remote work
Experience: > 2 years
Education: BAC+3

Diffusely (ex Meero)
Diffusely (ex Meero)

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Questions and answers about the job

The position

Job description

Due to our continuous growth, we are expanding our passionate and motivated CarCutter team in Paris, France! Therefore, we are looking for a Customer Deployment Specialist to ensure a smooth & optimised technical onboarding for our beloved Cars customers.

Responsibilities:

  • Consulting potential customers and supporting the sales team with your technical understanding to grow the business.
  • Leading communication and technical support (e.g. API integration) for our key accounts to find technical solutions
  • Leading the technical onboarding of key accounts
  • Drive technical development in line with customer requirements, working closely with IT and product management

Preferred experience

YOUR PROFILE

Hard-Skill Requirements:

  • Completed technical education
  • Solid IT experience
  • Some experience in pre-sales, technical sales or as technical consultant
  • Good basic technical knowledge of contexts as well as systems and architectures
  • BAS Basic knowledge of data transfers (e.g. FTP) and established storage solutions (e.g. S3)

Soft-Skill Requirements:

  • Strong communication skills and customer-oriented thinking
  • Ability to empathize with customers and identify needs
  • Language : French & Spanish

Of advantage:

  • Basic programming skills, knowledge of common API tools such as Curl or Postman. 
  • Experience in the following areas: DB, RegEx, sublime/multiline editing, database skills (SQL), confident navigating shell/Unix systems, shell scripting.

WHAT WE OFFER

  • Freedom Culture: with us you enjoy full freedom by taking responsibility for your own projects.
  • A competitive compensation package that includes a performance-driven bonus structure.
  • Opportunity to grow professionally within a fast-growing global company.
  • Warm working atmosphere: Good, friendly communication and a warm cooperation are the order of the day at our company.

HIRING PROCESS

  • Interview with the Talent team
  • Interview with your future manager 
  • Interview with our VP People

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