At Hyperline, we want the customer experience we provide to be on par with the level of craft and quality of our product. It means being there when a deal gets signed to onboard a new client, provide recommendations to optimize their billing setup, and making sure they get all the help they need to be fully deployed on the platform.

We have been focusing a lot on implementation but have sometimes fallen short in terms of nurturing existing accounts and keeping that level of service up to our own standards. That’s where you’ll come into play!

We’re looking to recruit our first Customer Success Manager, whose missions will include (and this is by no means exhaustive):

• Product training:

  • Lead product workshops with new and existing customers

  • Maintain and continuously improve our public documentation

  • Record & build our public library of product flows (lots to do here!)

• Customer care:

  • Serve as the primary point of contact across our customer support channels (Slack, Plain.com, and email)

  • Stay informed on customer milestones — fundraising, announcements, key events

  • Proactively follow up when we release features requested by specific customers

• Upsell & expansion:

  • Monitor account activity to identify and act on upsell opportunities

  • Gather and relay feedback to help our product team prioritize what matters most to our users

We don’t care much about your age or your academic background! What we are looking for is someone who is experienced (or willing to get some rapidly), passionate, motivated, and eager to join an exciting journey.

You are the ideal candidate if you…

• Are fluent both in French and English

• Have excellent oral & written communication skills

• Are based in Paris, France (or open to relocate)

• Have some experience with customer-facing roles

• Are empathetic by nature

• Intro call with Nathan (30’)

• Deep dive with Lucas (45’)

• Case study (2h)

• Meet the team