We are seeking for a Desktop Lead to fill a position to join our team at a client’s facility in Guyancourt, France.

Important details

·       Hybrid mode of work

·       Language: French (C1) + English

·       Years of experience: 6+years

 Work description:

·       Need to work on mass customer support environment

·       To manage desktop support team – both HCL as well as vendor resources

·       Should work dynamically with customer issues and find solution on the fly.

·       Maintain SLA and customer satisfaction 100%

·       Interact with server teams and resolve issues.

·       Should be managing 4000-6000 computers on network

·       Physically fit to handle devices

·       Independently handle computers and other IT devices

·       Factory support

·       Should be ready for on-call support in case of emergencies during off hours

·       Create and provide statistics on regular basis with proper justifications.                                               

Profile description:

Following are the minimum skills requirement

• Microsoft Operating System winxp, win7, Remote Desktop and Access.
• Knowledge on Networking
• Knowledge on MS Office package
• Basics of Active Directory
• Knowledge on standard applications
• VPN, wireless troubleshooting
• Excellent troubleshooting skills
• Excellent interpersonal skills to interact with various individuals with diverse backgrounds, handle human resources issue and keep the business up
• OS image management
• The ability to learn and understand new technology and skills quickly
• Ability to react to and act upon escalations, feedback
• Ability to communicate clearly with end users and support organizations, application owners and managers.
• Ability to write technical documentation for the help desk analysts to follow to resolve problems.
• Problem solving skills and decision-making skills are required.                                 
• ITIL Certified.
• MCSE/CCNA (Optional)