Your mission @Coinhouse

• Build and establish exceptional relationships with our clients
• Be the main point of contacts of our customers to answer their questions and requests in a timely manner (phone, emails)
• Reshape our customer support tools / processes and prioritise where we invest our resources and efforts with customers (Zendesk)
• Manage clients onboarding according to KYC/AML procedures and work closely with the Compliance team to identify fraud issues.
• Monitor and identify adoption, maturity, and growth trends for the team and customers to develop a customer success strategy
• Identify customer needs and collaborate with Account Managers and other internal teams to ensure customer success with special emphasis on adoption, expansion, and renewals
• Partner with the Sales team to engage in pre-sales activities for high-value opportunities
• Provide operational oversight of the business to deliver on targets and KPIs
• Gather customer product feedback to help shape and define the product roadmap
• Bring in new ideas to delight our customers

Why joining us?

🌎 The opportunity to be part of one of the biggest tech revolution since the Internet
🤑 Best place to become a crypto & blockchain expert and have a real impact on a business
🔑 Key moment to join Coinhouse in terms of growth (a team of 30 passionate people)
💖 Our people matter, diversity, inclusion and work-life balance are important at Coinhouse
🏉 Fast-learning environment, entrepreneurial and strong team spirit
😎 Offices in the center of Paris, with a sunny terrace and regular team parties

Skills and profile

Main requirements

• Strong interest in new technologies and knowledge of the Cryptocurrency/Blockchain sector.
• High level of autonomy and organization (ability to manage tightly, over time, a large quantity of information and customer requests)
• Native in French and a good English is mandatory
• Enthusiasm, fun and smile. This might be the single most important point, even if it’s the last one :-)

It is advantageous if you have/are

• Working knowledge of customer support systems (e.g. Zendesk)
• An effective team worker; naturally collaborative and supportive
• Technical acumen - you do not need to be an engineer or a developer, but must understand how systems are built
• Ability to take initiatives, suggest new business ideas and process improvements
• Understanding European and French regulatory landscapes regarding financial activities