What you’ll be doing:

• Be the first point of contact with new members and support during the application

  process

• Organize and participate in events to build community and boost brand awareness

• Management of the room occupancy to ensure high occupancy

• Ensure an excellent customer experience (NPS, CSAT)

• Find and develop new partnerships with service providers

• Analyze and relay community feedback to relevant internal stakeholders

• Manage the day-to-day incidents logged by our members (structuration and

  organization of the tasks to do)

• Analyze the incidents and propose solutions to improve the physical product

• Analyze, monthly, the property management metrics (incidents, CSAT,

  energy consumption…)

• Monthly house tour of the properties to check the quality of the products and tools.

What we’re looking for:

• Analytical approach and problem-solving attitude. You can easily understand complex matters and come up with innovative and strong solutions.

• Exceptional oral and written communication skills and able to develop engaging

  content.

• ‘People person’ with great customer service skills and the ability to moderate online and offline conversations with our community.

• You’re fluent in French & English.

• Entrepreneurial mindset, you are a self-starter and eager to deliver the best results.

• You come up with great initiatives and you are a driver for continuous improvement.

• Any previous experience in customer experience and analytical skills would be a plus!

First warm call with Ahmed, followed by interviews with him and Camille. If you ace those, you’ll get to show off your skills in a final round with our C-level team at Cohabs.

Apply now and let’s create stunning spaces together! 🌟