Customer Experience & Community Management

• Build strong relationships with members and act as their main point of contact across all houses, from move-in onboarding to move-out.

• Help onboard new members, ensuring they have all the information needed for a smooth and welcoming move-in experience.

• Serve as a point of contact for members, addressing questions or concerns during their stay and ensuring a high level of satisfaction.

• Coordinate with maintenance and operations teams to proactively solve issues within our properties and ensure they are addressed promptly.

• Contribute to creating a welcoming and inclusive atmosphere within the Cohabs community.

• Plan, budget, and organize regular community events and initiatives that promote member engagement and strengthen the community spirit.

• Track and contribute to CSAT and NPS reporting, helping measure and improve the overall member experience.

• Gather regular feedback from members and collaborate with internal teams to continuously improve the Cohabs experience.

• Represent the Cohabs culture on the ground, bringing warmth, positivity, and energy to every interaction.

• Support the Customer Experience team with general operational and administrative tasks when needed.

• Currently pursuing or recently completed a degree in Business, Marketing, Hospitality, Real Estate, or a related field.

• Strong communication and interpersonal skills, with the ability to build rapport with a diverse group of people.

• Fluent in French with a good level of English required.

• Highly organized, with excellent attention to detail and the ability to manage multiple tasks simultaneously.

• A proactive and positive attitude, with a willingness to learn and take on new challenges.

• Familiarity with social media platforms and basic marketing concepts.

• Previous experience in customer service, community management, or hospitality is a plus, but not required.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Here’s how to join the fun: First, you’ll have a warm chat with the hiring manager, followed by a deep dive with team member.

If you ace those, you’ll get to show off your skills in a final round with the City Manager.

Ready to make your mark? Let’s do this! 🚀