Customer Experience Intern

Job summary
Internship(6 to 12 months)
Brussel
Salary: Not specified
Starting date: June 30, 2025
Occasional remote
Experience: < 6 months
Skills & expertise
Generated content
Social media marketing
Communication skills
Positive attitude
Relay
Excel
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Cohabs Group SA
Cohabs Group SA

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Questions and answers about the job

The position

Job description

  • Develop a content roadmap for the community that is aligned with the company’s values

  • Be the point of contact with our community and ensure an excellent customer experience

  • Organize and participate in events to build community and create lifetime connections

  • Create engaging content including articles and event communications for our community (more than 750 members)

  • Analyze and relay community feedback to relevant internal stakeholders (NPS, CSAT)

  • Management of the room occupancy and follow-up with new members

  • Find and develop new partnerships


Preferred experience

  • Currently pursuing or recently completed a degree in Business, Marketing, Hospitality, Real Estate, or a related field.

  • Strong communication and interpersonal skills, with the ability to build rapport with a diverse group of people

  • Fluent in French and a good level of English mandatory

  • Highly organized, with excellent attention to detail and the ability to manage multiple tasks simultaneously.

  • A proactive and positive attitude, with a willingness to learn and take on new challenges.

  • Familiarity with social media platforms and basic marketing concepts.

  • Previous experience in sales, customer service, or hospitality is a plus, but not required.

  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)


Recruitment process

The recruitment process is divided in 4 steps:

  • We check your CV to evaluate your background and qualifications

  • We like your profile? We schedule a short call with hiring manager to understand your motivations

  • We think you can be a great match? An interview with the city manager will be planned to check the fit with the company and its values and clarify your expectations

  • We love your profile! A quick call with our VP Experience to confirm the culture-fit