ROLE AND RESPONSABILITIES

As a Client Relations Advisor, you will be responsible for managing the after-sale service each week and will report to the Marketing Manager on VIP conversion campaigns and customer experience development.

 Responsibilities:

-       Managing the customer service inbox, and contacting clients on a regular basis to provide updates regarding the sales and special events

-       Maintaining a working knowledge of the products and services offered at Arlettie

-       Liaising directly with the Marketing Manager on customer experience feedback

-       Brainstorming VIP conversion and campaign strategy

-       Executing phoning campaigns and reporting campaign results

-       Perform other job-related duties as assigned, within your scope of practice

 QUALIFICATIONS, SKILLS AND EXPERIENCE

-       Previous experience as a sales assistant with a premium or luxury brand

-       High customer service standards

-       Experience with Microsoft Office Package

-       Analytical approach with great attention to detail

-       Strong interpersonal skills

-       Flexible and able to work independently