The Operations Project Lead will focus on special projects, city leading and potentially other strategic tasks. This will include both analysis of data and design and execution with cross-functional teams. In our Operations team, no day is the same, so you must be self-motivated, driven to succeed, and have excellent interpersonal and community-building skills!

This role is a great opportunity for self-driven, analytical and ambitious people who like to build something great from scratch by combining their strategic thinking with world-class cross-functional execution. It is a rare chance to have access to an ocean of critical business data and forging it into an executable and traceable set of actions which finally lead us painting the entire Slovakia with Wolt blue!

You will be responsible for:

• Being the owner of the project(s) assigned to while also building and scaling them.
• Creating framework models for tracking the progress on these action items across the teams and coordinating the collaboration to achieve these ambitious targets
• Orchestrating the cross-functional collaboration between key functional teams and leaders of the organization (Restaurant/Retail/Enterprise, Marketing, Operations/Logistics) to reach the targets, following up with relevant stakeholders and ensuring successful completion of action items on target deadlines
• You will be responsible for onboarding our new Courier Partners and making sure that they have everything needed to provide the best quality of service throughout all stages of delivery - from our restaurants to the customers.
• You are responsible for all KPIs related to the efficiency and quality of our delivery operations in cities under your control. 
• Manage daily supply, planning and acquisition of courier partners
• Onboard, retain and grow the number of happy Courier Partners on Wolt’s platform, to ensure a healthy and sustainable delivery operation across Wolt Cities
• Working closely with the Operations Manager and the rest of the team on developing the local business strategy and business development initiatives
• You will have to support your decision making with relevant data, find broken pieces and fields to develop, understand relations and consequences to have proper action points in your role.
• You will improve our current processes, implement and maintain new ones and create new best practices for our operations.

For more information, please do not hesitate to reach out to hana.lagerova@external.wolt.com

• You have a strong project management skills. 
• Relevant analytical experience (working with MS Excel, SQL, knowledge of BI-tools e.g. Looker).
• You are a people person, an excellent communicator and a big team motivator, as you will have daily contact with our Courier Partners.
• Ability to lead by example and show direction, as well as the genuine will to support your team members and your Courier Partners on their way.
• Thorough and organised – you accomplish tasks with all ends tied and have great attention to detail.
• You are a fast learner with attention to detail and a strong analytical mindset.
• Fluent in Slovakia and able to work in English.
• Category B driver’s license.