We are seeking a highly motivated and experienced Transaction Monitoring Senior Analyst to join our rapidly expanding team. Swan primarily onboards small and medium-sized companies and self-employed freelancers opening business accounts.

Attached to the AML team and working closely with the Risk and Operations teams, your primary responsibility will be to proactively monitor clients’ transactional activities to protect the company against fraudulent activities, money laundering risks, financial risks, and reputation risks. You will also be responsible for handling various internal or external requests requiring a thorough analysis of account activity.

In this role, you will bridge the gap between strategy and execution. You’ll dedicate a significant portion of your time to hands-on individual contributions—reviewing complex alerts and handling edge cases—while simultaneously driving team growth through direct coaching, technical training and leading the Quality Review program for Transaction Monitoring.

✨ Mission

Individual Contributions:

• Conduct thorough Transaction Monitoring/Fraud reviews and Quality reviews with a keen eye for detail, ensuring strict adherence to current laws and internal regulations.

• Resolve complex cases and edge situations, providing customized solutions that meet high compliance standards.

• Maintain subject matter expertise by staying abreast of the latest advancements in compliance regulations and dedicating time to continuous professional development.

Coaching and Training:

• Onboard and train new members on Transaction Monitoring/Fraud procedures, regulatory requirements, internal tools, and best practices for high-quality reviews.

• Drive continuous improvement by identifying training gaps, creating individual development plans, and delivering targeted small-group training sessions.

• Oversee Freelancers and external headcount to drive ad-hoc volume resolution with impeccable quality of review.

Operational and Strategic Development:

• Manage daily workflows, ensuring tasks align with team goals, SLAs are maintained, and quality remains consistently high.

• Collaborate across departments, including Product, Engineering, and Risk, on ad-hoc projects to streamline and optimize Transaction Monitoring processes.

• Implement and enhance procedures, maintaining momentum across stakeholder groups to ensure scalable and consistent operations.

• Execute quality controls and lead continuous improvement projects to ensure the team consistently meets or exceeds performance targets.

✨ You’re a great match if:

• You have at least 5 years of experience in Fraud/Transaction Monitoring/AML/Financial Security at a fintech, payment institution, bank, or fast-paced start-up/scale-up environment. Preferably with at least 2 years of experience as a team supervisor/ Senior.

• You have a strong understanding of the AML/CFT regulatory framework and a “protect mindset”.

• Excellent coaching skills, with a proven track record of enhancing team productivity and cohesiveness.

• You enjoy streamlining internal processes to improve operational efficiency and scalability.

• You’re data-driven, with strong analytical skills and attention to detail.

• You know how to prioritize in a fast-paced production environment and can manage urgent cases effectively without compromising on compliance.

• You are highly proficient with modern compliance tools and CRMs (e.g., Zendesk, Forest, Next Matter) and are eager to master and champion new technologies.

• You’re proactive, hands-on, and love getting things done.

• Excellent communication skills in English and ****fluent in either German, Dutch, French, or Spanish.

• Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door.

It’s okay if you don’t tick all the boxes — don’t let imposter syndrome prevent you from applying! 🙌

Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief.

When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area.

• A 30-min video call with our Talent Acquisition Manager, to get to know you, understand your career expectations and answer your questions

• Hiring Manager: Interview with a Hiring Manager to evaluate the role-related skills and alignment with the mission (45 min)

• Case study: Take-home task to submit within 2 to 3 days, followed by a panel presentation (60 min)

• HR Interview: Interview with the HRBP of the Ops department (45 min)

• Final Interview: with our Chief Operations Officer (45 min)