As an Artist Care Representative, you will be on the front line of Singulart’s relationship with its artists. Your mission is to handle incoming requests from artists via our ticketing system and ensure they receive fast, helpful, and high-quality support.

You’ll work closely with the Artist Success team and collaborate with internal stakeholders (Product, Tech, Sales) to resolve more complex cases.

Your primary responsibilities will include:

• Ticket Management:
  Respond to incoming artist requests via our support tool.

  • Handle simple tickets autonomously with the assistance of our AI tool

  • Identify and escalate complex tickets, coordinating with internal stakeholders to ensure resolution

• Artist Support & Satisfaction:
  Provide clear, empathetic, and solution-oriented answers to artists, always keeping their success in mind.

• Feedback Sharing:
  Spot recurring issues, friction points, or improvement opportunities and share insights with the Customer Success and Product teams.

• Process Improvement:
  Help improve internal documentation, knowledge base, and support workflows to increase efficiency and artist satisfaction.

Why this role is exciting:

• Real impact: You’ll be in direct contact with artists and play a key role in their day-to-day experience on Singulart.

• AI-powered support: Learn how to work efficiently with AI tools to scale customer support.

• Fast learning curve: Develop strong customer support, communication, and problem-solving skills.

• Collaborative environment: Work closely with an experienced Artist Success team that will support your learning and growth.

• Exposure to multiple teams: Gain a global understanding of how a fast-growing art marketplace operates.

• Fluency in English (our working language). Another language is a plus.

• First experience in a client-facing role.

• Excellent communication skills (spoken and written)

• People-First Approach: You know how to build trust via email, balancing confidence with empathy.

• Organizational Skills: You excel at managing follow-ups and keeping track of multiple artist interactions.

• Problem-Solving Skills: When challenges arise, you’re quick to find solutions and keep the conversation moving forward.

• Self-Starter with Team Spirit: You’re proactive and capable of working independently, but you also thrive in collaborative environments.

• Tech Savvy: Familiarity with CRM tools and email outreach platforms is a big plus.

• No knowledge in art required

• 5 min phone exchange with the Head of Artist Success

• 30 min Case Study with the Head of Artist Success

• 20 min exchange with the Director of Singulart SAAS