The Lead management Specialist position covers the functional responsibility for the lead management. Leads come actively from potential customers.

Do you have experience with customer care/call center or related processes?

Do you like to communicate with internal and external partners in German and English?

Do you like to work in an International Team?

Would you like to grow in international company.

Then join our team and help us supporting our partners worldwide!

You will support us in following tasks:

• Dealing with leads from potential customers.
• Direct and active communication with potential customers.
• Managing requests and its lifecycle in internal system.
• Communication via phone and email.
• Communication with internal partners.

Who are we looking for?

• Communicative person who likes to learn new things.
• English language: Advanced in reading, writing, and speaking.
• German language: Advanced in reading, writing, and speaking.
• Experience with customer care/call center or related processes.
• Basic computer proficiency in Microsoft Office (Excel, Word, PowerPoint), Outlook, Teams, SharePoint.
• Ability to express oneself clearly, listen, be emphatic, and to deal with the partner’s problem in an objective and focused manner.
• Team spirit, sociable, cooperative, and customer oriented.

What is our standard?

• 5 weeks of vacation (up to 8 extra days can be purchased from the benefits budget)
• flexible working hours with a fixed core from 10:00-14:00
• home office (2-3 days per week)
• annual bonus
• e-vouchers worth 116 CZK/day
• MultiSport card at a discounted price
• annual cafeteria budget of at least CZK 24,000 with any use on the benefit-plus website (e.g. holidays, language course, cultural and sporting events, etc.)
• contribution to life insurance or pension insurance paid from benefits
• company kindergartens in Prague and Ostrava
• the opportunity to become a Siemens shareholder and receive free shares

Benefits

• Bonuses
• Flexible start/end of working hours
• Meal tickets / catering allowance
• Holidays 5 weeks
• Cafeteria
• Corporate preschool
• Occasional work from home