Sendinblue is the European leader in digital marketing software. We are a complete Sales & Marketing toolbox: email, SMS, Facebook ads, chat, CRM, and more in one single SaaS platform. Our mission is to empower all companies with the tools they need to build stronger customer relationships and grow their business through meaningful interactions.
We have a team of more than 600 employees representing over 67 nationalities spread across seven offices located in Paris, Berlin, Sofia, Noida, Bengaluru, Seattle and Toronto.
Our Mid-Market Customer Experience team is currently seeking a future Senior Team Lead (English speaker, French is a plus) for our Paris office.
As a Senior Team Lead, you will manage a team of Customer Experience Representatives, Advocates, and Specialists. You will ensure team members are trained and led on a path to success in their roles!
Responsibilities:
Being a mentor and referent for your team members: give them the advice to identify, understand and anticipate complex cases, explain processes, and help them develop their skills.Ensure a smooth daily organization and administration management: make sure back-ups are available, manage schedules and leaves, etc.Being an advocate for your team: communicate about improvement and best practices, demonstrate new features, identify training needs and provide the resources. Manage the onboarding of newcomers: welcome and introduce them to the teams, follow them during their first steps in the company, teach our tools and processes, and ensure their good integration.Ensure a great customer experience: improving processes and tools, managing feedback from team members and sharing it with the manager, reassigning tickets when necessary, checking stats for all teammates, and ensuring objectives are met.Being a team player: have a global view of the activity and backlog, anticipate and schedule, and collaborate and communicate with other offices around the globe.Profile:
At least 3+ years of experience in a Customer Service leadership role, working with major accounts.A previous experience dealing with Key Accounts is big a plus. English and French speaker.Excellent team-building and team-management skills. Customer-focused and analytical.Enthusiastic team player with an ability to collaborate with management in our global offices.Excellent verbal and written communication skills.Preferred experience with CRM systems, CSAT, Zendesk.Good understanding of digital marketing i.e. email-marketing software.Benefits:
A unique opportunity to join an international and collaborative scale up environment in a hyper-growth contextThe chance to grow your professional and technical skills, with real room for career progressionSIBOP: all Sendinblue employees are granted with our shared ownership plan - the more Sendinblue will be valuated, the more you will getMeal vouchers - Swile (8,5 € per day)Excellent private health care, of which 70% is covered by the companyRTTBi-annual global company offsite; inter-office trips (when the current sanitary situation permits)More than 100 activities you can do at work via our partner YucoWork's council benefits (HelloCSE)Very competitive referral programSecond parent leave: 1 month of fully paid leaveEnglish and French classes, and over 155000 courses available on Udemy Budget to support your workspace at homeA modern office in a central location with free fruits, drinks & lots of fun activitiesRelocation package and visa sponsorship for international talents..and more!Meet us!
Video call with our HR team (30 minutes)A study case to do at homeInterview with our Customer Experience Director and a Team Lead (45 minutes)A second video interview with our Chief Customer Officer (45 minutes)While we know things are a not that good these days because of COVID-19, we are still looking for great candidates to join our amazing team. Our recruiting process will remain virtual (Hangout, Zoom) to provide a safe experience.
Timeline and details of the hiring process will be shared by the TA team during the first call.
Sendinblue puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.
Sendinblue values work-life balance and offers flexible working hours and remote work. The majority of our teams will be working mostly remote and others will follow a hybrid model depending upon the nature of the job. This policy is based on a mutual understanding between Head of, Managers and Team Members.
