THE ROLE

 The Senior Manager, HR Operations – EMEA is a critical leader within our high-growth, fast-paced technology environment. This role leads a regional HR Operations team dedicated to delivering a seamless, human-centered employee experience that scales with our business. The leader will drive operational excellence through process optimization, automation, data insights, and a strong continuous-improvement mindset.

The ideal candidate brings deep expertise across the EMEA employment landscape, thrives in ambiguity, and can build agile, scalable solutions that support rapid organizational growth. This role requires exceptional partnership with HRBPs, COEs, Legal, Payroll, and global HR Operations counterparts to create a consistent, tech-driven people experience across the region.

WHAT YOU'LL DO

• Own and optimize a regional portfolio of HR services, using KPIs, SLAs, and balanced scorecards to ensure efficiency, quality, and scalability.
• Use data to make clear, confident decisions, defining metrics, uncovering insights, and driving measurable improvements in service delivery.
• Lead root-cause analysis and structured problem solving, removing friction and simplifying end-to-end processes across the region.
• Champion continuous improvement, piloting new ideas, iterating quickly, and building a team culture grounded in curiosity, experimentation, and operational discipline.
• Design and articulate user journeys, mapping how employees and managers experience HR services and using these insights to guide roadmap decisions.
• Provide strong communication and stakeholder partnership, translating complex issues into clear narratives and aligning teams around priorities and actions.

WHAT YOU BRING

• Ability to navigate complexity across countries, cultures, and regulatory environments.
• Analytical and data-driven mindset with strong problem-solving skills.
• Deep experience managing HR operations using KPIs, SLAs, and scorecards.
• Ability to translate complicated information into simple and easily understood messaging. 
• Proven ability to lead transformation, scale processes, and deliver operational excellence.
• Strong communication skills and ability to influence across functions and regions.
• Continuous improvement orientation; curious, iterative, and action-oriented.
• Advanced experience transacting in Workday and ticketing systems (ServiceNow experience a plus).
• Comfort with ambiguity, rapid change, and high-velocity decision-making.

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