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Merchant Success Manager - Italy

Jiné
Paris
Plat: Neuvedeno
Plně vzdálený

PrestaShop
PrestaShop

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As a key partner in the digitalisation of commerce, PrestaShop aims to become the reference commerce platform for the growth of businesses around the world, by building on its values: audacity, proximity, tenacity and engagement.

With nearly 300,000 sites already using its software across the globe, PrestaShop is the leading open-source ecommerce solution in Europe and Latin America.

Thanks to PrestaShop Edition, its offer for merchants who need a ready-to-use ecommerce solution, PrestaShop Essentials, its suite of modules that offers worldwide secure payment, eased installment payment, performance analysis and web marketing solutions and PrestaShop Platform, its hosting offer, PrestaShop allows companies to easily deploy their business on a larger scale.

In 2021, PrestaShop sites generated more than 24 billion euros in online sales. PrestaShop is part of MBE Worldwide a leading global ecommerce and logistics platforms for businesses.

Starting from November 2021 PrestaShop became part of the global family of MBE Worldwide to accelerate its growth and become together the leading global ecommerce and logistics platforms for businesses.

Indirect channel Team are looking for their next Merchant Success Manager - Italy for a six months fixed-term contract. (Maternity leave replacement).

The Merchant Success Manager’s mission is to help high-volume and high-growth merchants be successful. She/he will do this through developing strong relationships with top tier merchants helping them with long-term solutions to their biggest roadblocks. Understanding merchants goals and advising them on the best way to achieve those goals will be the essence of the role. She/he will provide merchants with guidance on best eCommerce practices facilitating its adoptions through PrestaShop products and services such as for instance PS Hosting, PS Checkout, PS Shipping and many other solutions.

Here an overview of your responsibilites :

  • Creating strong relationships with our merchants
  • Identifying merchants' needs and maximising the adoption of PS Product and Services such as for instance PS Hosting, PS Checkout, PS Shipping and many other solutions.
  • Recommending ways to best utilise the PrestaShop platform
  • Matching merchants with top PrestaShop Experts to assist with custom design and development projects
  • Identifying areas for improvement, including opportunities for product adoption and implementing new PrestaShop features
  • Working with internal PrestaShop teams to advocate for merchants’ needs and requests
  • Elevating the overall merchant experience
  • Your profile :

  • Bilingual English / Italian
  • Being part of the PrestaCrew means joining a team composed of very different profiles, experiences and nationalities. Commitment to the PrestaShop community, boldness and inclusiveness are part of the values we carry and defend on a daily basis.

    Working at PrestaShop means shaping the e-commerce of tomorrow!

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